topic Re: Upgrade Apple One Individual to family in Apple Devices

Upgrade Apple One Individual to family

UKCodeMonkey — Fri, 16 Jun 2023 14:36:56 GMT

Hi All! I just upgraded from PAYG to Full Works as this advertised including Apple One. I found that that's Apple One Individual, I was paying for Apple One Premier. Has anyone got the individual from EE and paid extra to make it Premier? I'm wondering if I should cancel the order and go back to the way I was - it sounded like I'd save money moving to full works, but not thinking otherewise!

Re: Upgrade Apple One Individual to family

James_B — Fri, 16 Jun 2023 16:46:46 GMT

Hi @UKCodeMonkey,

Welcome to the EE Community. 🙂

Sorry, it's not possible to upgrade to Apple One Premier via EE.

James

Re: Upgrade Apple One Individual to family

joshtlawrence — Fri, 29 Dec 2023 15:41:38 GMT

I did exactly the same thing. Forgetting Apple One and Apple premier are two different things.

Re: Upgrade Apple One Individual to family

TheAgent888 — Fri, 13 Sep 2024 15:02:20 GMT

Hi James

I just committed to the Apple One tarrif with EE and a new iPhone 16 Pro then spotted this thread.

I would definitely want to upgrade to Premier as 50GB is not enough and I have four family members to add.

15 months have passed since you responded to this thread, is the upgrade path now available with EE or are we still stuck with the basic Individual account on this tariff?

If the latter, can I suggest training your sales team on this as they were unable to answer the question and if they had, it would have saved me the time I am now going to have to spend cancelling and re-ordering as apparently there is no quick way to take the Apple One component of the order.

Many thanks

Re: Upgrade Apple One Individual to family

Leanne_T — Fri, 13 Sep 2024 16:30:37 GMT

Hi @TheAgent888

Thanks for coming to the community.

The iPhone plans include access to Apple One Individual subscription. Full details can be found in the Apple One Inclusive Extras Terms and Conditions page.

If you would like to discuss the order and what has been advised, please give us another call on 150.

Thanks.

Leanne.

Re: Upgrade Apple One Individual to family

TheAgent888 — Fri, 13 Sep 2024 16:51:28 GMT

Hi Leanne

Thank you for your response.

I read through the terms and conditions on that link and it makes no reference to my query, i.e. if it is possible to upgrade from the Apple Individual plan to Apple Premier when subscribed to the EE Apple One service.

Details of the three plans offered by Apple can be found here - https://www.apple.com/uk/apple-one/.

I appreciate this same question about upgrading the Apple plan was asked back in June 2023 (albeit it was the Family plan - the second in their range of three) and the answer was "no" at that time, however, I am interested to know if anything has changed at EE in the 15 months since and if so, what is now possible now in regards to upgrading the Apple plan when subscribed to the EE Apple One service.

I hope this makes sense. Please let me know if you need further clarification.

Re: Upgrade Apple One Individual to family

Leanne_T — Fri, 13 Sep 2024 17:26:19 GMT

Hi @TheAgent888

Thanks for the quick reply.

Apple One inclusive extra through EE is an individual subscription. There isn't an option to upgrade to a premier subscription.

Leanne.

Re: Upgrade Apple One Individual to family

dillingerdan — Sat, 14 Sep 2024 19:10:48 GMT

I have a question. I am considering a full works iPhone plan myself and I already have a premier Apple one membership, the question I ask is, if I choose the Apple one add on for my EE contract term, will it save me the £18 odd on my Apple one membership which I buy from Apple?

Obviously you, EE, do not offer this upgrade but can I upgrade with Apple and keep the benefits of a premier subscription? Or will I be locked to an individual account and therefore there is very little worth in that perk to me, even though I am not being offered TNT as an option anyway… so it’s Apple one or nothing I guess…

Re: Upgrade Apple One Individual to family

Ali_A — Mon, 16 Sep 2024 11:17:17 GMT

@dillingerdan Welcome to the community.

While you have the Apple One subscription there is currently no option to upgrade to Apple One Premier via EE or through Apple directly.

Ali

Re: Upgrade Apple One Individual to family

IDW — Mon, 16 Sep 2024 16:02:37 GMT

Thanks for replying

I’m surprised that EE don’t look at this - you have additional lines on an account, perhaps some sort of family plan would go down well?

I pay for premiere, which is used by five people in my family, that means I’d never consider the all in one plans as they don’t give me (or anyone with a family) what we actually need..

thanks

Ian

Re: Upgrade Apple One Individual to family

RT53 — Tue, 24 Sep 2024 08:01:57 GMT

My family are all on EE mobile and I have the 2TB iCloud shared across all family members.

We have BT TV and FF Broadband.

last week I was convinced by EE to switch everything to them and save a few quid, and include Apple One. We discussed the 2TB storage issue and that this was only available with Apple One Premier. The sales person seemingly found an option on Full Works to have One Premier. Now that the switch has happened and my BT contract terminated, I have found out to my horror (on my profile and via this thread) that I only have Apple One with no option to upgrade.

and the only reason I was contacting them was to remove Apple TV+ from my mobile subscription as it is nigh on impossible to do it on the app.

very frustrating

Re: Upgrade Apple One Individual to family

dillingerdan — Tue, 24 Sep 2024 11:35:19 GMT

Well I am very glad that I asked the question rather than assumed youd be able to upgrade for the difference in cost. Bumped my package down so a lot cheaper. I lose TNT sports but I rarely watch that these days.

Re: Upgrade Apple One Individual to family

joelondon — Thu, 26 Sep 2024 12:35:03 GMT

I too was told by an EE sales rep that I could upgrade the included Apple One Individual plan to Premier by paying the difference through EE. He even went as far as getting "confirmation from one of the Apple Gurus here at EE" which I thought was great. Since I already subscribe to Premier, I thought it was a good contract with just a small extra fee. After switching contracts, I tried upgrading to Apple One Premier through Apple's App Store, the EE app, and EE's website – but it turns out this upgrade is not possible, despite what I was told. As of 26 September 2024, you cannot upgrade your Apple One Individual to a higher tier through EE, even if you're told you can.

I spoke to multiple advisors. The first had no knowledge of Apple One and was perplexed as to why I would want another Apple One when one was already included in my plan. I asked for my complaint number on the second call as this was the third time EE mis-sold me (first time it was honoured, second time I couldn't get out of the Broadband contract I had to take out as part of the deal), the advisor said they don't have complaint numbers but as soon as I got off the call I got an automated text confirming the case was open with the complaint number and then a second later a text saying the complaint was closed. The third advisor confirmed upgrading Apple One through EE wasn’t possible but offered Roaming on a lower SIM-only plan as an apology, the third advisor then connected me with the original advisor. Turns out he just thought I could upgrade Apple One, despite him confirming I absolutely could about 10 times and his "Apple Guru" had just assumed it was similar to other benefits offered through EE which you can upgrade. He looked on Google to get an answer (their AI says you can but that's wrong) and then he checked the forums. He told me he would speak to the team and see if it could be done. He even suggested I cancel my current Apple One Premier, as that could be what's stopping it (it's not, don't do that).

I also contacted Apple, and they confirmed that subscriptions offered through carriers can only be modified by the carrier, similar to Netflix upgrades through carriers, so I couldn't just move up to Premier directly through them and pay Apple the difference.

The original advisor called back to say that it was not possible at all through EE and when I asked if he'd add the Roaming onto the lower price SIM-only contract he told me that he couldn't "because the SIM-only contracts are scrutinised a lot closer when they have the WiFi discount too" despite having already been offered it.

In short, do not take out an EE contract if you intend to upgrade the Apple One Individual plan to either Family or Premier, this is not possible, even if you've been told by an EE rep that you can. As of September 26th, 2024, this option is not available.

They could probably easily roll it out but they haven't yet so it might change but it's not looking like it's happening anytime soon as they've had Apple One as a benefit for the Full Works plan since 2022.

Re: Upgrade Apple One Individual to family

UKCodeMonkey — Thu, 26 Sep 2024 13:29:07 GMT

The whole Apple One / Apple One Premier is really confusing and EE need to educate their advisors to check Apple One is suitable for the customer - many people have family acounts and want the premier version and end up getting Apple One individual and have problems. Sounds like it's already affected quite a few people who then cancel orders, which isn't good for customer or EE! Sory it out EE!

Re: Upgrade Apple One Individual to family

SteveJ84 — Tue, 07 Jan 2025 19:58:49 GMT

I’m so glad I stumbled on this before I chose to upgrade. I too thought it was a good way to save money as currently paying for the 2TB version and share with my whole household.
upgrade has now been put on hold or cancelled altogether as it’s not worth upgrading. Thanks to everyone who have commented

Re: Upgrade Apple One Individual to family

Amiraf — Tue, 20 May 2025 21:19:47 GMT

dear EE

as you can see in this thread that there is so many of us who will gladly pay the difference between apple one individual and family/premier ourselves as long as you provide us with a way to do it. so could you please look into this?

thanks

Re: Upgrade Apple One Individual to family

Chris_B — Wed, 21 May 2025 05:13:57 GMT

@Amiraf this thread started in 2023 and it still not happened. And I wouldn’t be surprised if Apple also have to sign of on this.

Re: Upgrade Apple One Individual to family

uvarvu — Fri, 23 May 2025 12:38:47 GMT

I'm in the same boat and keep meaning to move to the non apple full works plan but simply CBA.

Re: Upgrade Apple One Individual to family

Amiraf — Tue, 03 Jun 2025 09:28:29 GMT

I think it just a matter of making strong push to EE to looking to this and they need to then persuade apple to offer this.

I dont know how to reach to EE specially as a group of, all of us who desperately want this.

Dear EE we will pay the difference for the upgrade ourselves. nobody is asking for free upgrade to higher tier of Apple one subscription. all you need to do is to ask apple to give us an option for subscribing to apple one upgrade to premier or family plan. so we will have individual apple one subscription through EE (given as part of phone plan in my case) and a further subscription to apple for upgrade to family primer.

Dear all please ask all you know to comment in here so that we make EE sees this.

how better we can reach EE?

Re: Upgrade Apple One Individual to family

uvarvu — Wed, 04 Jun 2025 12:36:06 GMT

I think this campaign will fall on deaf ears, much like roaming on Apple Watch. And that is precisely why I want to leave, if the rumours are true about YouFibre launching their MVNO network (Hopefully not on LOL2).