topic Re: Voicemail in Apple Devices

Voicemail

AD2000 — Sun, 28 May 2023 23:04:08 GMT

I can’t turn my voicemail on. Is anyone else having trouble?

Re: Voicemail

Chris_B — Mon, 29 May 2023 05:23:57 GMT

@AD2000 How are you trying to enable this ?

Have you tried texting VM ON to 150 ?

have you tried text VOICEMAIL DIVERT to 150

Have you tried texting VM OFF to 150 then restart the device and then text VM ON to 150 ?

Re: Voicemail

Newbie1956 — Tue, 30 May 2023 15:52:49 GMT

I’m having this problem also, tried 150 etc and switching off does not work.

also iPhone visual not working either.

using iPhone 14 pro max

Re: Voicemail

Katie_B — Tue, 30 May 2023 16:36:49 GMT

Hello @Newbie1956.

If you are unable to do this by texting VM ON to 150 please give our technical care team a call on 150.

Katie

Re: Voicemail

AD2000 — Fri, 02 Jun 2023 18:48:34 GMT

Thank you Mark. Yes, I did try all the usual things. Eventually got through to EE by phone, and they were able to switch my voicemail on. It had been a network issue that their engineers were working on, affecting many customers.
Best wishes, Adam.

Re: Voicemail

RalphWatson — Thu, 15 Jun 2023 14:41:00 GMT

I've been trying to turn mine on since 17th MAY and all I get is a message saying they have a problem. The help desk tell me they have a problem. I'll say they have a problem. My business is now losing thousands because I'm missing calls and I'm leaving EE. So, EE, if you're reading this, get your act together or you lose a customer of 20 years, contract or not!

Re: Voicemail

RalphWatson — Thu, 15 Jun 2023 14:42:18 GMT

Your tech care team can't fix it. I've just been on with them. You have a massive problem and I think its time folks started asking for compensation, don't you?

Re: Voicemail

Leanne_T — Thu, 15 Jun 2023 14:43:25 GMT

Hi @RalphWatson

Thanks for coming here.

Have you had a replacement SIM?

Is this being investigated for you?

Leanne.