topic Re: upgrade pin to my watch not coming through in Apple Devices

upgrade pin to my watch not coming through

warrennick — Tue, 13 Jun 2023 21:35:43 GMT

Trying to upgrade my watch however it need a verification pin to be sent to my watch however when I send it nothing comes through even though it is linked to my phone.

It does run on a different number and I wonder if this is the problem?

Re: upgrade pin to my watch not coming through

Leanne_T — Wed, 14 Jun 2023 07:05:05 GMT

Hi @warrennick

Thanks for coming here.

Yes, this would be sent to the billing number for the watch.

If you give us a call on 150 from the phone, the team will help you get the watch upgrade sorted 🙂

Leanne.

Re: upgrade pin to my watch not coming through

ImogenO — Wed, 18 Oct 2023 17:10:32 GMT

I have rung 150, can’t get through. Been trying for three whole days

Re: upgrade pin to my watch not coming through

ImogenO — Wed, 18 Oct 2023 17:12:04 GMT

the code had n’t arrived on my iphone or my watch

Re: upgrade pin to my watch not coming through

Katie_B — Wed, 18 Oct 2023 17:38:52 GMT

Hi @ImogenO.

What options are you selecting when calling 150?

Katie