https://community.ee.co.uk/t5/Apple-Devices/Phone-problems/m-p/1262570#M136598 <P>I have had my IPhone 11 for 15 months now and I have loved the phone until yesterday when I noticed that my phone wasn’t charging properly, the charging was slow with charging seeming to freeze at 58% for a while before moving on.</P><P>Today I took my phone into my nearest EE branch and I was advised of three options, 1. Pay £280 to upgrade, 2. Send. My phone away to be checked or take it into EE in Glasgow to ask if they could look at it.</P><P>Due to my circumstances, I don’t have the money to upgrade and I need my phone as I care for my uncle, is there anyway to sort the charging problem without having to be without my phone for however long?</P> Sun, 11 Jun 2023 16:26:26 GMT Missmazzy76 2023-06-11T16:26:26Z https://community.ee.co.uk/t5/Apple-Devices/Phone-problems/m-p/1262570#M136598 <P>I have had my IPhone 11 for 15 months now and I have loved the phone until yesterday when I noticed that my phone wasn’t charging properly, the charging was slow with charging seeming to freeze at 58% for a while before moving on.</P><P>Today I took my phone into my nearest EE branch and I was advised of three options, 1. Pay £280 to upgrade, 2. Send. My phone away to be checked or take it into EE in Glasgow to ask if they could look at it.</P><P>Due to my circumstances, I don’t have the money to upgrade and I need my phone as I care for my uncle, is there anyway to sort the charging problem without having to be without my phone for however long?</P> Sun, 11 Jun 2023 16:26:26 GMT https://community.ee.co.uk/t5/Apple-Devices/Phone-problems/m-p/1262570#M136598 Missmazzy76 2023-06-11T16:26:26Z https://community.ee.co.uk/t5/Apple-Devices/Phone-problems/m-p/1262662#M136603 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2386477">@Missmazzy76</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It sounds like there could be a fault with the phone. It may be worth <A href="https://support.apple.com/en-gb/guide/iphone/iph3ecf67d29/ios" target="_blank">backing everything up</A> and res<A href="https://support.apple.com/en-gb/guide/iphone/iph7a2a9399b/ios#:~:text=Go%20to%20Settings%20%3E%20General%20%3E%20Transfer,Erase%20All%20Content%20and%20Settings." target="_blank">toring your iPhone to factory settings</A> to see if the problem still occurs.</P> <P>Chris</P> Mon, 12 Jun 2023 07:10:35 GMT https://community.ee.co.uk/t5/Apple-Devices/Phone-problems/m-p/1262662#M136603 Christopher_G 2023-06-12T07:10:35Z