topic Ordered an upgrade phone and no update since confirmation in Apple Devices

Ordered an upgrade phone and no update since confirmation

jackheys1002 — Sat, 10 Jun 2023 12:32:30 GMT

I ordered an upgrade phone last Thursday and had no update since confirmation. The order tracker says 'Sorry, we can't show your order details right now.'

I lost my phone abroad hence why I ordered a long over due upgrade. Having said that, I cannot call customer service to get an update and I am struggling to manage without a phone...

Re: Ordered an upgrade phone and no update since confirmation

Northerner — Sat, 10 Jun 2023 13:41:32 GMT

Hi @jackheys1002

If EE order tracking doesnt work then you'll need to speak to EE CS on 150 about delivery.

Once your order is due DPD will text you.

Thanks

Re: Ordered an upgrade phone and no update since confirmation

jackheys1002 — Sat, 10 Jun 2023 13:42:48 GMT

Unhelpful as I have lost my phone and unable to phone anyone or receive texts as mentioned in the description.

Re: Ordered an upgrade phone and no update since confirmation

Northerner — Sat, 10 Jun 2023 13:53:31 GMT

Hi @jackheys1002

Skype (as per my signature) wifi calling on your PC or Mac.

Log into your online account and use live chat or live chat via contact us:

https://ee.co.uk/contact-ee

Thanks