topic Re: Can’t use Wi-Fi calling? in Apple Devices

Can’t use Wi-Fi calling?

Danny31811 — Tue, 17 Jan 2023 18:30:41 GMT

I’ve got virgin fibre broadband and can’t make Wi-Fi calls? I’ve got an iPhone XR that’s up to date and got Wi-Fi calling on but can’t make Wi-Fi calls! Any ideas?

Re: Can’t use Wi-Fi calling?

Chris_B — Tue, 17 Jan 2023 19:38:46 GMT

@Danny31811 Does your device also show its got a cellular connection? Have you tried just putting your device in to airplane mode and re-enable Wi-Fi and see if it works ? When Wi-Fi calling is enabled on the device and you swipe down to open the control centre you should see that you are connected to Wi-Fi calling.

Re: Can’t use Wi-Fi calling?

Danny31811 — Wed, 18 Jan 2023 19:55:20 GMT

Hi have tried airplane mode and activated Wi-Fi and still no Wi-Fi calls! Just a bit stumped? Virgin team tells me no problem there end and phone is up to date, not just me either it’s all the family?

Re: Can’t use Wi-Fi calling?

Danny31811 — Wed, 18 Jan 2023 20:20:53 GMT

Switched off the private Wi-Fi address button and Wi-Fi calling came on straight away

Re: Can’t use Wi-Fi calling?

Kymbo79 — Thu, 01 Jun 2023 16:01:08 GMT

How do I do that?

Re: Can’t use Wi-Fi calling?

Katie_B — Thu, 01 Jun 2023 16:20:30 GMT

Hello @Kymbo79.

Are you trying to activate WiFi Calling?

If yes, what phone are you using?

Katie

Re: Can’t use Wi-Fi calling?

Kymbo79 — Thu, 01 Jun 2023 17:57:00 GMT

I recently moved from BT to Vodafone for my broadband and every since, I
can’t use Wi-Fi calling at home or connect to games- only browse. I’ve an
iPhone XR that’s up to date.--
xxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Can’t use Wi-Fi calling?

Katie_B — Thu, 01 Jun 2023 16:29:11 GMT

Thanks for confirming @Kymbo79.

Have you got WiFi enabled in your settings on your iPhone XR?

Katie

Re: Can’t use Wi-Fi calling?

Kymbo79 — Thu, 01 Jun 2023 18:27:23 GMT

Yeah

Re: Can’t use Wi-Fi calling?

Christopher_G — Fri, 02 Jun 2023 07:26:14 GMT

OK, thanks @Kymbo79

I'd recommend speaking to our Mobile Care team so they can check it for you.

Chris