topic Re: My iPhone can't receive messages from Android phones after number port in Apple Devices

My iPhone can't receive messages from Android phones after number port

nashmills — Thu, 18 May 2023 20:00:17 GMT

Hi. I've just moved to EE and ported my number from Voxi. The number port occurred 2 days ago. Today I noticed that I am unable to receive messages from Android phones. Everything else seems to be working. I can receive messages from my bank and EE. I have also discovered that my previous Voxi sim is still active. I have put that in a spare Android phone. I can make calls from either phone and both show the same caller ID. I have contacted both EE and Voxi. Both blame the other. Does anyone here have any ideas to solve this please?

Re: My iPhone can't receive messages from Android phones after number port

bristolian — Thu, 18 May 2023 20:14:10 GMT

Any issues with your new EE phone should be directed at EE, for it is they who are your current provider once you've given them your PAC.

If your Voxi phone is still live more than a working day after giving a recipient network their PAC, that is clearly their error and is upto them to resolve - but you have no need to contact them.

Problems sending or receiving messages from non-Apple phones is often an iMessage config issue and nothing to do with EE's mobile network - can you receive calls from those same phones?

Re: My iPhone can't receive messages from Android phones after number port

nashmills — Thu, 18 May 2023 20:17:10 GMT

Thanks for the reply. I don't know about calls. I'll ask someone to try and call me in the morning.

Re: My iPhone can't receive messages from Android phones after number port

nashmills — Sat, 20 May 2023 08:50:04 GMT

I enjoyed 2 hours on the phone with EE yesterday! The problem has been “escalated“ and I must wait until next week for a response. In the meantime my VOXI sim is now dead but the message problem remains.

Re: My iPhone can't receive messages from Android phones after number port

Leanne_T — Sat, 20 May 2023 09:01:25 GMT

Hi @nashmills

I am sorry to hear this and hope this is resolved soon for you.

Please keep us updated once you hear back from the team.

Leanne.

Re: My iPhone can't receive messages from Android phones after number port

ExtremeMTB — Sun, 21 May 2023 07:47:35 GMT

Try resetting network settings, this can resolve a lot of issues.

You will have to re input your wifi passcodes afterwards but that’s a small issue.

Re: My iPhone can't receive messages from Android phones after number port

nashmills — Mon, 22 May 2023 06:17:52 GMT

All fine now. They seem to have fixed it over the weekend.

Re: My iPhone can't receive messages from Android phones after number port

Katie_B — Mon, 22 May 2023 06:50:36 GMT

Thanks for coming back and letting us know this is now resolved @nashmills.

Katie