topic Sim card in Apple Devices

Sim card

Ami23 — Sun, 21 May 2023 19:02:49 GMT

I’ve got my new iPhone 13 Pro Max delivered to me today, and whenever I put any sim it doesn’t pick up the SIM card. Where as the sims, work in other devices but just not this device. Any help?

Re: Sim card

Chris_B — Sun, 21 May 2023 19:27:04 GMT

@Ami23 Just to check you are putting the sim in the correct way round?

Re: Sim card

Ami23 — Sun, 21 May 2023 19:28:46 GMT

Yes I did

Re: Sim card

Chris_B — Sun, 21 May 2023 19:29:23 GMT

@Ami23 Have you tried a network reset on the device?

Re: Sim card

Ami23 — Sun, 21 May 2023 23:33:46 GMT

EE sim 'Phone not allowed' on unlocked iphone tested with other EE sims and 02 and giffgaff no SIM card works in my new device but works in other devices, have tried a network reset settings as well have had no luck any help??

Re: Sim card

Katie_B — Mon, 22 May 2023 07:02:39 GMT

Good morning @Ami23.

Welcome to the community.

Just to confirm, you have tried other EE SIMS in the device and these also do not work?

Do you know what network the phone was originally locked to?

Katie