topic Re: iPad not recognised by EE so can’t unlock! in Apple Devices

iPad not recognised by EE so can’t unlock!

DonnieSparko — Fri, 12 May 2023 16:17:07 GMT

Hi, I have a 4th Gen iPad Pro that I got through EE. It is out of contract and I got a free data SIM from Virgin that I wanted to use in it. When I try it is locked to EE.

Trouble is when I put the IMEI into the EE site it tells me it’s not one of their devices which of course it is.

What can I do? I don’t want some dodgy unloving place to do it so is this a long call to Customer Services?

Thanks,

Simon

Re: iPad not recognised by EE so can’t unlock!

Chris_B — Fri, 12 May 2023 20:16:28 GMT

@DonnieSparko Just call customer services it’ll not take long and there is no charge to unlock your device. If you go elsewhere they will charge you and all they’ll do is contact EE to make this request.

Re: iPad not recognised by EE so can’t unlock!

DonnieSparko — Fri, 12 May 2023 20:39:52 GMT

Thanks Chris. I actually bit the bullet and called them and it took a little time but they did actually sort it out. Apparently it’s a regular issue with iPads.

Re: iPad not recognised by EE so can’t unlock!

steviejones133 — Thu, 21 May 2026 17:54:00 GMT

Sorry for reviving this one, I’m having awful problems trying to get EE to unlock an iPad Air 3rd gen I recently bought. I’ve used their IMEI tool online but it says it isn’t an EE device when the previous owner confirmed it was most definitely an EE contract device.

Spoke to EE tech support who were useless and could only confirm the same, saying it wasn’t an EE iPad.

I got the original owners to call them and she received a message back from EE’s handset unlock team saying that it was now unlocked……..but it’s still not working with my Sky Mobile SIM card.

Ive spent an hour on the phone to Apple support who confirmed that it was carrier locked to EE and that only they could unlock it. The Apple guy told me to tell EE that the lock status on Apple’s end was showing as “IPADEEP10xPOLICY”

Any ideas? - seems like no one at EE knows a thing….