topic Sim not working - iphone upgrade in Apple Devices

Sim not working - iphone upgrade

JulianJ — Mon, 08 May 2023 09:20:00 GMT

Hi, I upgraded from iPhone XS to 14 pro, staying with EE but my SIM card now does not work. I may have accidentally transferred virtually (ie without sim inserted) as part of the swap over but then deleted the virtual account (I also have my work number as an e-sim) and tried to insert the actual card, but has not worked at all. Any ideas please?

Re: Sim not working - iphone upgrade

Northerner — Mon, 08 May 2023 10:43:25 GMT

Hi @JulianJ

It sounds like you need a new SIM. You can get one free from any EE store or order one here:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this

Thanks

Re: Sim not working - iphone upgrade

JulianJ — Mon, 08 May 2023 21:11:35 GMT

Thank you for this, will contact EE for a new sim