topic Re: Phone unlock in Apple Devices

Phone unlock

Spy0012 — Tue, 18 Apr 2023 17:08:22 GMT

I have tried multiple times on different platforms to unlock my phone via the form and multiple times failed with an error something our side failed please try again.

what gives? Surely it should work regardless of what I fill the form in on?

please someone point in the right direction as it’s really annoying now.

thanks

Re: Phone unlock

Chris_B — Tue, 18 Apr 2023 17:35:52 GMT

@Spy0012 Just text UNLOCK to 150 to see if it’s already unlocked. Or go to settings>general>about and scroll down to Network Provider lock. If it says no sim restrictions then the device is already unlocked

Re: Phone unlock

Spy0012 — Tue, 18 Apr 2023 17:52:59 GMT

Hi Chris thanks for your reply, my phone is locked as I checked before trying.

the site takes the IMEI and then flashes a few options then goes to the error it’s something our side as in EE so I never get to unlock my phone.

Re: Phone unlock

James_B — Wed, 19 Apr 2023 06:38:41 GMT

Hi @Spy0012,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help you unlock your phone if you get in touch.

James

Re: Phone unlock

Spy0012 — Thu, 20 Apr 2023 11:13:02 GMT

Once I can submit a support message I will do this but it seems not even that works currently.

thanks for the assistance.

Re: Phone unlock

Leanne_T — Thu, 20 Apr 2023 12:09:49 GMT

Hi @Spy0012

If you give us a call the team will be happy to help you get this sorted 🙂

Leanne.