topic Re: App not working in Apple Devices

App not working

Frank127 — Tue, 18 Apr 2023 05:22:25 GMT

Morning

The EE app for iPhone has not loaded for me the last three days. It just shows a green screen with the EE logo and nothing else.

anyone else having this problem?

am on phone 14

Re: App not working

Deltaza30 — Tue, 18 Apr 2023 05:45:23 GMT

Yes, exactly the same problem. I’ve tried everything and also on IPhone 14 Pro Max.

Re: App not working

James_B — Tue, 18 Apr 2023 07:02:26 GMT

Hi @Frank127 and @Deltaza30,

Welcome to the EE Community. 🙂

Have you both installed the latest update for the app?

James

Re: App not working

Chris_B — Tue, 18 Apr 2023 07:17:15 GMT

@Frank127 @Deltaza30 Try closing the app fully via the app switcher and try opening it again. I’ve just opened the My EE app on my device and it hung for a while on the opening screen with the EE logo, but then it launched correctly.

Re: App not working

Deltaza30 — Tue, 18 Apr 2023 08:05:02 GMT

Yes, fully updated.

Re: App not working

Deltaza30 — Tue, 18 Apr 2023 08:18:18 GMT

I’ve just fixed it. My apps were restricted from being fully deleted. I managed to get the app fully removed, deleted and then reinstalled. Now working fine.

Re: App not working

James_B — Tue, 18 Apr 2023 08:53:57 GMT

Glad you got it sorted @Deltaza30

Thanks for letting us know. 🙂

James