topic New sim card in Apple Devices

New sim card

Gfbe967 — Thu, 13 Apr 2023 18:31:26 GMT

Hi I just put in my new SIM card as I am transferring from BT. Initially I had service but this suddenly stopped and nothing seems to work in terms of getting it back. I also cannot get in touch with ee to find out what is wrong

Re: New sim card

Christopher_G — Fri, 14 Apr 2023 07:03:30 GMT

Hi @Gfbe967

Welcome to the community.

Have you tried restarting the phone? Do you get any signal on the phone at all?

Chris

Re: New sim card

Gfbe967 — Fri, 14 Apr 2023 19:47:09 GMT

Yes restarted multiple times, BT sim back in and working properly??

Sent from my iPad

Re: New sim card

Katie_B — Sat, 15 Apr 2023 09:24:02 GMT

Hi @Gfbe967.

That's strange.

If you try your EE SIM in another device does it work?

Speak soon,

Katie