topic Re: Apple Watch from Apple in Apple Devices

Apple Watch from Apple

Sophie-1999 — Wed, 12 Apr 2023 11:37:42 GMT

I’m trying to put my EE plan on my Apple Watch but it’s been showing this screen for days. I called EE up and they said I needed to change my EE sim pay as you go plan to a pay monthly plan. I have done this and still nothing has changed… any ideas?

Re: Apple Watch from Apple

Chris_B — Wed, 12 Apr 2023 11:42:27 GMT

@Sophie-1999 So you are now a contract customer? If you are you need to reset the watch and set it back up again as your watch is still trying to setup with your PAYG and you can not have a Watch tariff with PAYG.

Re: Apple Watch from Apple

Sophie-1999 — Wed, 12 Apr 2023 11:55:49 GMT

I’ve unpaired and resent my watch and still the same message is showing am I doing something wrong?

Re: Apple Watch from Apple

Chris_B — Wed, 12 Apr 2023 11:57:20 GMT

@Sophie-1999 You are doing this with wifi switched off on both devices? And are you definitely a contact customer?

Re: Apple Watch from Apple

Sophie-1999 — Wed, 12 Apr 2023 12:10:31 GMT

Yes wifi is off and I have a monthly sim plan. They said I needed this plan so I can have my Apple Watch using this also.

Re: Apple Watch from Apple

James_B — Wed, 12 Apr 2023 13:38:27 GMT

Hi @Sophie-1999,

Welcome to the EE Community. 🙂

Have you allowed up to four hours for your plan to activate?

If you have, please get in touch on 150 so our Technical Support Team can help.

James