topic Re: Lost phone in Apple Devices

Lost phone

t31wak — Fri, 06 Jan 2023 10:26:49 GMT

So I’ve lost my phone and I cannot use find my iPhone as I cannot remember my password and it asks to verify using a code that has been sent…to my phone! I cannot ring ee because I do not have a SIM card and I am unable to go get one. I just want a replacement SIM card for my monthly contract, is there not a way I can do this online without calling? I am unable to get to a phone

Re: Lost phone

Chris_B — Fri, 06 Jan 2023 10:32:51 GMT

@t31wak Your passcode is your iTunes password.

And if you can not call customer services you need to go to an EE store to request a replacement sim. You’ll need photo ID with you. You also have to report the device lost so the sim can be blocked as you’ll be liable for any charges incurred if you don’t report this within 24 hours. You have to call to report it lost. Please see THIS

Re: Lost phone

Francisco5 — Wed, 29 Mar 2023 08:33:31 GMT

lost device. how to lock iphone help please

Re: Lost phone

Katie_B — Wed, 29 Mar 2023 08:54:19 GMT

Good morning @Francisco5.

I am sorry to hear you have lost your device.

Please give us a call on 0800 079 8586 free from any landline or provider, or visit your local EE Store with photo ID.

The team will be able to help suspend your account and provide you with your options.

Katie

Re: Lost phone

Maddam11 — Fri, 21 Jul 2023 08:42:12 GMT

I'm TOLD to get SIM only.

Re: Lost phone

Leanne_T — Fri, 21 Jul 2023 08:48:48 GMT

Hi @Maddam11

Have you lost the phone and SIM card and requested a new SIM?

Leanne 🙂

Re: Lost phone

Maddam11 — Sat, 22 Jul 2023 08:52:35 GMT

Hi Leann_T

It's being held ransom at the moment *snore*

Re: Lost phone

James_B — Sat, 22 Jul 2023 09:06:58 GMT

Hi @Maddam11,

Please can you give us some further information about your query?

What is it you need help with?

James