topic Re: Re: SIM Not Supported in Apple Devices

Re: SIM Not Supported

Josiehelp — Fri, 24 Mar 2023 13:54:51 GMT

I have unlocked my iPhone 11 using that link and EE confirmed via 150 that it’s unlocked.

when I look in Settings>General>About>Network Provider Lock is still says “SIM Locked”

when I put in my new O2 sim I get “SIM not supported”

Any ideas? Thank you!

Re: Re: SIM Not Supported

Katie_B — Fri, 24 Mar 2023 13:55:49 GMT

Hi @Josiehelp.

When did you unlock your device?

Speak soon,

Katie

Re: Re: SIM Not Supported

Josiehelp — Fri, 24 Mar 2023 13:56:45 GMT

About three hours ago.

Re: Re: SIM Not Supported

Katie_B — Fri, 24 Mar 2023 15:02:12 GMT

Thanks for getting back to me @Josiehelp.

Do you have another SIM you could try in the device?

Katie

Re: Re: SIM Not Supported

Josiehelp — Fri, 24 Mar 2023 17:43:24 GMT

No, just my current EE one and my new 02 one.

Re: Re: SIM Not Supported

James_B — Fri, 24 Mar 2023 18:05:21 GMT

Hi @Josiehelp,

Have you restarted your phone since it was unlocked?

Has your new SIM been activated by your new network provider?

James

Re: Re: SIM Not Supported

Josiehelp — Fri, 24 Mar 2023 19:20:39 GMT

Yes I have turned it off and on again. These are the instructions from o2 for how to activate a sim:

If you’re using a plastic sim, your sim is ready to use straightaway. Just pop it in your device and you're good to go.

Re: Re: SIM Not Supported

Jon_K — Sat, 25 Mar 2023 08:04:42 GMT

Hi @Josiehelp

Is this still happening this morning?

What did the text from 150 say?

Jon

Re: Re: SIM Not Supported

Josiehelp — Sat, 25 Mar 2023 08:34:36 GMT

Hi @Jon_K the settings have now changed to “No SIM restrictions” and my O2 sim works ok. Just waiting for my number to move across now - I’ve submitted my PAC code to o2.

assume there’s a delay in the unlock happening and the text from 150 wasn’t right at the time because it was still locked. It said:

“All done. We've unlocked your device on our end. It will now work with any network's SIM. When you pop in a non-EE SIM your device will tell you how to finish things up. For extra help with unlock your device visit https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/how-do-i-set-up-my-iphone-or-ipad-after-its-been-unlocked Thanks”

Re: Re: SIM Not Supported

Jon_K — Sat, 25 Mar 2023 08:36:48 GMT

Thanks for letting us know, @Josiehelp

It now appears the phone is properly unlocked.

Jon