topic Damaged phone in Apple Devices

Damaged phone

Loz3855 — Mon, 13 Mar 2023 14:58:15 GMT

Hi. Took my sons iPhone 12 to EE yesterday as the cameras and Face ID have stopped working. It’s been sent off for repair and has just been updated to say that replacement phone has been requested. I assume this means that it’s beyond economical repair and so they are sending another one out to us. Do you know how long this is likely to take because it’s my sons phone and he’s going to play football in Spain with school in 3 days time and so needs a phone to take with him. Thanks

Re: Damaged phone

Jon_K — Mon, 13 Mar 2023 16:48:58 GMT

Hi @Loz3855

Who contacted you to say that a replacement has been requested?

Was it the store?

Jon

Re: Damaged phone

Loz3855 — Mon, 13 Mar 2023 16:52:03 GMT

I went on my tracker and it says The device needs to be exchanged and replacement requested.

Sent from my iPhone

Re: Damaged phone

Jon_K — Mon, 13 Mar 2023 17:02:30 GMT

Thanks @Loz3855

I'd recommend getting in touch with the store so they can work with the repair centre and try to give you an estimated timescale for this.

Jon

Re: Damaged phone

Loz3855 — Mon, 13 Mar 2023 17:10:03 GMT

Thankyou. The store said they have nothing To do with the phone until a new one is received in store from the repair centre!! I will leave it until tomorrow afternoon and chase again.

Sent from my iPhone