topic Re: iPhone SE 2022 in Apple Devices

iPhone SE 2022

Liv54 — Mon, 06 Mar 2023 15:03:07 GMT

Why does my iPhone SE 2022 ring but I can’t hear anyone speak

Re: iPhone SE 2022

Chris_B — Mon, 06 Mar 2023 15:18:13 GMT

@Liv54Is this on all incoming calls ?

Re: iPhone SE 2022

Liv54 — Mon, 06 Mar 2023 15:28:02 GMT

Yes, I had a call I was expecting from this person first thing after emailing them to give them new number. The phone rang I picked up and then heard nothing at all. I’ve spent up til now trying to get an answer without success from 150 other than useless texts and no option to speak to a human being! Then told to text TECH and I would be called in 10 minutes. This was DESPITE writing in the text what the issue is…….. No wonder then the said call rang but I heard nothing! Wha5 is going on please?

Re: iPhone SE 2022

Chris_B — Mon, 06 Mar 2023 15:34:00 GMT

@Liv54 Ok, have you just moved to EE and had your number ported over to EE ? If you have have you restarted the device since you got told the port is now completed ?

Re: iPhone SE 2022

Liv54 — Mon, 06 Mar 2023 15:36:13 GMT

No, I took a new number,an EE number. I was giving the new number to someone I needed to hear from

Re: iPhone SE 2022

Chris_B — Mon, 06 Mar 2023 15:39:48 GMT

@Liv54 Ok.
Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

Re: iPhone SE 2022

Liv54 — Mon, 06 Mar 2023 15:44:32 GMT

I’m just fed up with this debacle. Is it something to do with the button and the Haptics ? Even the EE shop where I bought it claimed “never heard of that happening before!”

Re: iPhone SE 2022

Chris_B — Mon, 06 Mar 2023 15:48:41 GMT

@Liv54 So you’ve been to a EE store and they can not not help. ?

Just to test something can you please call your phone but take the call on load speaker.
when you take the call just click the Audio button and you can then select speaker

can you hear yourself on that call ?

Re: iPhone SE 2022

Schockwave — Mon, 06 Mar 2023 15:52:47 GMT

@Liv54 , have you done what @Chris_B suggested? Can you check that the volume is turned up? If you have headphones, does this make a difference, are you able to hear the person? It should have nothing to do with the button and haptics.

You could try ringing 150 to see if there is sound, also reboot the phone and see if that makes a difference.

Re: iPhone SE 2022

Liv54 — Mon, 06 Mar 2023 16:19:54 GMT

I’ve done this and there’s sound. Why would a 2 day old phone need service ??

Re: iPhone SE 2022

Schockwave — Mon, 06 Mar 2023 16:23:07 GMT

@Liv54 , if there is a fault with the phone, then that would be why, faults can happen at any time, even with a new item, although they should not.

I take it you can now make and receive calls ok?

Re: iPhone SE 2022

Leanne_T — Mon, 06 Mar 2023 17:49:21 GMT

Hi @Liv54

Thanks for coming to the community.

Are calls now working for you?

Speak soon.

Leanne.

Re: iPhone SE 2022

Liv54 — Mon, 06 Mar 2023 18:47:46 GMT

No they’re not. I seriously regret buying this phone.

Re: iPhone SE 2022

Liv54 — Mon, 06 Mar 2023 18:50:43 GMT

It would be very helpful if EE spent more time sitting out dysfunctional phones instead of telling angry and frustrated customers they’d earned another BADGE ….. really ???

Re: iPhone SE 2022

Chris_B — Mon, 06 Mar 2023 18:55:49 GMT

@Liv54 EE don’t test the device that’s down to the manufacturer. If it’s only 2 days old you can return it for a replacement as it’s still within 12 days of you getting it. You have a 12 day window to return faulty items for a replacement. You have to go back to the point of sale in order to do this. Shop or call customer services.

Re: iPhone SE 2022

bristolian — Mon, 06 Mar 2023 19:06:55 GMT

@Liv54 wrote:

earned another BADGE ….. really ???

Most internet forums have some kind of badge system, and new users - by nature - will get a flurry of these.

Re: iPhone SE 2022

Leanne_T — Mon, 06 Mar 2023 19:26:49 GMT

I am very sorry to hear this @Liv54

Have you tried restarting the phone?

Have calls worked at all since you received the phone?

Leanne.