https://community.ee.co.uk/t5/Apple-Devices/Contract-phone/m-p/1234613#M135614 <P>Hi, so I just ordered a contract phone with EE. I received the phone today everything was fine. Then my service cut out so I went on online chat and was told I need to visit a EE store to verify my ID and proof of address. They said they would of switched my services back on but there’s note from fraud department so they can’t…</P><P>what does this mean and why would this happen I am so confused&nbsp;</P><P>&nbsp;</P> Sun, 05 Mar 2023 19:37:05 GMT Lish0114 2023-03-05T19:37:05Z https://community.ee.co.uk/t5/Apple-Devices/Contract-phone/m-p/1234613#M135614 <P>Hi, so I just ordered a contract phone with EE. I received the phone today everything was fine. Then my service cut out so I went on online chat and was told I need to visit a EE store to verify my ID and proof of address. They said they would of switched my services back on but there’s note from fraud department so they can’t…</P><P>what does this mean and why would this happen I am so confused&nbsp;</P><P>&nbsp;</P> Sun, 05 Mar 2023 19:37:05 GMT https://community.ee.co.uk/t5/Apple-Devices/Contract-phone/m-p/1234613#M135614 Lish0114 2023-03-05T19:37:05Z https://community.ee.co.uk/t5/Apple-Devices/Contract-phone/m-p/1234630#M135617 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3468645">@Lish0114</a>&nbsp; &nbsp;You go to a EE store with photo ID and they can then verify it’s actually you.&nbsp;</P> Sun, 05 Mar 2023 21:04:39 GMT https://community.ee.co.uk/t5/Apple-Devices/Contract-phone/m-p/1234630#M135617 Chris_B 2023-03-05T21:04:39Z