topic Insurance claim delay in Apple Devices

Insurance claim delay

Shefe — Fri, 24 Feb 2023 19:34:20 GMT

I have claim for lost phone insurance on 16/01/2023 but I can’t get any updates any one can help please

Even they did not explain me why it takes more than one month to process

every time they are change the claim.I have Claim lost claim later on they investigate and I got call from Ee insurance team they advised me to change the claim for stolen.

no update

am tired please some to help

Re: Insurance claim delay

Northerner — Fri, 24 Feb 2023 20:03:50 GMT

Hi @Shefe

Complain. Your policy documents will explain how you can complain to your insurers. If you are still unhappy you can then notify the financial ombudsman service.

Thanks

Re: Insurance claim delay

Shefe — Fri, 24 Feb 2023 20:07:25 GMT

Thank you for your reply

i have make a complaint however still not sort out even the complian to process they need more than one month but still charging me for the phone and insurance

EE I don’t think they are taking it seriously

Re: Insurance claim delay

Northerner — Fri, 24 Feb 2023 21:26:40 GMT

Hi @Shefe

They have 8 weeks to reply to your complain by way of a final decision letter. If they don't reply you can then complain to the financial ombudsman service.

Thanks

Re: Insurance claim delay

James_B — Sat, 25 Feb 2023 08:03:00 GMT

Hi @Shefe,

Welcome to the EE Community. 🙂

Was there a complication with your claim? Replacement phones are usually despatched within one working day.

James

Re: Insurance claim delay

Callum109 — Wed, 14 Jun 2023 23:42:17 GMT

I’ve just recently put in an insurance claim as I lost my phone and they said it would take 72 hours to do additional checks but nobody seems to be telling me what those additional checks are I’ve already agreed to pay the insurance fee on top of my next monthly bill but how long would it normally take for an investigation from the insurance team take to complete

Re: Insurance claim delay

Leanne_T — Thu, 15 Jun 2023 06:40:58 GMT

Morning @Callum109

Please give us a call on 07953 966 150 and the team will get this looked into for you and give you an update on the insurance claim.

Leanne 🙂

Re: Insurance claim delay

Bibi123 — Thu, 24 Aug 2023 06:08:50 GMT

Did they get back to you in 72 hours or earlier? I’m in the same situation with them.

Re: Insurance claim delay

Favas — Mon, 19 Feb 2024 09:26:04 GMT

hello ,

Im going through the same situation , Did they get back to you in 72 hours or earlier?

reply please

Re: Insurance claim delay

Leanne_T — Mon, 19 Feb 2024 10:21:02 GMT

Hi @Favas

Thanks for coming here.

How long ago did you make the claim?

Did the team advise this could take 72 hours for the insurance team to check the claim?

Leanne.

Re: Insurance claim delay

Favas — Wed, 21 Feb 2024 01:53:15 GMT

I was waiting for the last 6 days

still didn’t hear anything from insurance team , whenever i call they tell to wait for the call from them, i can’t understand how long should be waited after this

Re: Insurance claim delay

Leanne_T — Wed, 21 Feb 2024 07:39:31 GMT

Hi @Favas

Once your claim has been looked into the team will be in touch to let you know the next steps.

Thanks.

Leanne.

Re: Insurance claim delay

MichaelkJ — Fri, 29 Mar 2024 14:26:11 GMT

Done the same thing to me. I put a claim in on Monday as my phone screen was cracked when I pulled it out of my pocket. I've been phoning EE chasing it up daily since and they just keep fobbing me off with additional checks.

Looks like they do this regularly clearly -_- Time for a formal complaint and bad reviews online.

Re: Insurance claim delay

Leanne_T — Fri, 29 Mar 2024 16:55:19 GMT

Hi there @MichaelkJ

Thanks for coming to the community.

Did the team advise what checks were needed for the insurance claim?

Leanne.

Re: Insurance claim delay

LakshmiManoj — Mon, 15 Apr 2024 16:13:01 GMT

I’m also facing the same issue.