topic Re: Phone won't make calls (iPhone 11 PM) in Apple Devices

Phone won't make calls (iPhone 11 PM)

dpeez — Thu, 08 Dec 2022 09:11:17 GMT

My phone won't make calls, but has access to 4G internet through EE when wifi is turned off.

I recently changed plans so I'm suspecting it could be that. My monthly handset contract was coming to an end so I used the EE app to do a free 'upgrade' to a cheaper sim-only 24-month contract.

have tried calling 150 and various other contacts but call ends immediately. Have restarted phone and checked network provider settings and all seems fine. Help?

Re: Phone won't make calls (iPhone 11 PM)

Leanne_T — Thu, 08 Dec 2022 11:14:51 GMT

Hi @dpeez

Thanks for coming here.

Can you try the SIM in another phone, does this work for you?

Leanne 🙂

Re: Phone won't make calls (iPhone 11 PM)

Orangelady63 — Tue, 21 Feb 2023 19:19:51 GMT

No I do not have another phone

Re: Phone won't make calls (iPhone 11 PM)

pompjojo — Fri, 28 Apr 2023 10:41:22 GMT

I have this problem too, how did you sort it out?

Re: Phone won't make calls (iPhone 11 PM)

Katie_B — Fri, 28 Apr 2023 11:15:28 GMT

Good morning @pompjojo.

Are you currently abroad or in the UK?

Have you recently made any account changes?

Katie

Re: Phone won't make calls (iPhone 11 PM)

Andrew_Home — Wed, 16 Aug 2023 15:27:59 GMT

I 'changed' from BT SIMS to EE SIMS last week, and since then the reception, reliability of the signal and connection is totally unreliable.
There are 4 of us with new iPhones, 11 x2 , 12 & 13. ALL of these iPhones are now experiencing connection issues.

I have tried, reseating the SIMS, turning the phones Off/On, modifying settings per recommendations, from default to only allowing 4G signal. This service is unreliable.

This is on Mainland UK, West Coast of Scotland, Glasgow and Edinburgh. All locations are experiencing the same issues.
We had BT SIMS for years with these same phones, with ZERO issues.

Something is wrong.
Can we revert to BT?

Thank you
Andrew

Re: Phone won't make calls (iPhone 11 PM)

Christopher_G — Wed, 16 Aug 2023 17:07:10 GMT

Hi @Andrew_Home

Welcome to the community. We'll do our best to help.

Have you spoken to our Mobile Care team? They'll be able to make sure everything is set up fully from our side for you.

Chris

Re: Phone won't make calls (iPhone 11 PM)

Andrew_Home — Wed, 16 Aug 2023 20:01:57 GMT

We only changed the SIMS to EE, we have the same phones that we had when
with BT.

Iphones 11 x2 off , Iphone 12 & Iphone 13.

Thank you

Re: Phone won't make calls (iPhone 11 PM)

Katie_B — Thu, 17 Aug 2023 06:56:09 GMT

Hi @Andrew_Home.

Did you transfer numbers?

Have you been able to speak with our mobile care team?

Katie

Re: Phone won't make calls (iPhone 11 PM)

Andrew_Home — Thu, 17 Aug 2023 09:13:36 GMT

Yes, I transferred my original numbers from BT to EE, using the PAC code process.

The numbers have all switched but the reliability is difficult.

Thank you

Andrew

Re: Phone won't make calls (iPhone 11 PM)

Katie_B — Thu, 17 Aug 2023 10:43:23 GMT

Thanks for confirming @Andrew_Home.

Please get in touch with our Mobile Care Team so they can look into this further.

Katie