topic Re: Order iphone which is cancelled but upfront costPayment not received in Apple Devices

Order iphone which is cancelled but upfront costPayment not received

saifhayat — Tue, 14 Feb 2023 01:38:08 GMT

I made a order od Iphone 14 pro 512 gb on 27 January 2023

and paid 50 pounds upfront cost,

Order got cancelled after two days, but payment not recieved till date 13.02.2023

Re: Order iphone which is cancelled but upfront costPayment not received

Chris_B — Tue, 14 Feb 2023 06:15:56 GMT

@saifhayat You’ll have to call customer services about this.

Re: Order iphone which is cancelled but upfront costPayment not received

saifhayat — Tue, 14 Feb 2023 09:58:02 GMT

I already done the call but didn't received any appropriate answer. And
payment not received .

Re: Order iphone which is cancelled but upfront costPayment not received

James_B — Tue, 14 Feb 2023 10:39:09 GMT

Hi @saifhayat,

What were you advised when you called?

James

Re: Order iphone which is cancelled but upfront costPayment not received

saifhayat — Tue, 14 Feb 2023 11:33:02 GMT

They said that, i will recieve refund within 5 days, but not recieved

Re: Order iphone which is cancelled but upfront costPayment not received

James_B — Tue, 14 Feb 2023 11:45:35 GMT

Hi @saifhayat,

Please get in touch with Customer Care so the team can chase this up for you.

They'll be happy to help. 🙂

James

Re: Order iphone which is cancelled but upfront costPayment not received

saifhayat — Tue, 14 Feb 2023 12:51:02 GMT

I am being tired of all this with ee, made a huge mistake of tried to buy
iPhone from ee.

Re: Order iphone which is cancelled but upfront costPayment not received

James_B — Tue, 14 Feb 2023 13:09:36 GMT

I'm sorry for any inconvenience caused @saifhayat

Our Customer Care Team will be able to check why your refund has failed and reprocess it for you.

James

Re: Order iphone which is cancelled but upfront costPayment not received

saifhayat — Tue, 21 Feb 2023 01:23:38 GMT

Hi,
It has many days past and no response from your end,

Re: Order iphone which is cancelled but upfront costPayment not received

Katie_B — Tue, 21 Feb 2023 07:43:26 GMT

Hello @saifhayat.

Following your previous post did you manage to speak with our customer care team?

Katie

Re: Order iphone which is cancelled but upfront costPayment not received

saifhayat — Tue, 21 Feb 2023 08:08:38 GMT

No, i haven't received any call from customer care executive

Re: Order iphone which is cancelled but upfront costPayment not received

Katie_B — Tue, 21 Feb 2023 08:13:48 GMT

Please give us a call on 0800 956 6000 @saifhayat.

Our customer care team will be able to look into this further for you.

Katie

Re: Order iphone which is cancelled but upfront costPayment not received

saifhayat — Tue, 21 Feb 2023 08:16:38 GMT

Ok, thanks .am Waiting

Re: Order iphone which is cancelled but upfront costPayment not received

saifhayat — Mon, 27 Feb 2023 13:58:43 GMT

i call to the same number and didn't receive refund today.

Re: Order iphone which is cancelled but upfront costPayment not received

Leanne_T — Mon, 27 Feb 2023 15:44:38 GMT

Hi @saifhayat

Thanks for coming back to us.

When did you call and what did the agent advise?

Thanks.

Leanne.