topic Re: Upgraded apple watch but can’t set up mobile data? in Apple Devices

Upgraded apple watch but can’t set up mobile data?

127emily — Fri, 10 Feb 2023 15:08:58 GMT

I had a previous apple watch plan paired to my iphone, but i upgraded it to Series 8 with unlimited data. Received it yesterday however when i try to set up mobile data on my iphone it says it’s not compatible with my plan and need to set it up as a family member. I see lots of other posts about this but no easy solution. Can someone help?

Re: Upgraded apple watch but can’t set up mobile data?

Jon_K — Fri, 10 Feb 2023 17:32:07 GMT

Hi @127emily

I'd recommend getting in touch with our tech team so they can check you're on the correct plan.

They'll be able to help you get this working.

Jon

Re: Upgraded apple watch but can’t set up mobile data?

garetc — Fri, 10 Feb 2023 19:27:11 GMT

This happened to me a few months ago.

The lovely lady in CS managed to switch me to a pair plan quite easily in the end!