topic Re: Mobile not recieved but received bill in Apple Devices

Mobile not recieved but received bill

saifhayat — Tue, 31 Jan 2023 15:26:41 GMT

I have ordered an Iphone 14 pro space black on 26.jan. 2023.

For which i have paid 50 pounds upfront fees with 69 pounds monthaly payment.

I have not recieved device but on 31 jan i recieved bill from ee.

I call to customer care

Re: Mobile not recieved but received bill

Leanne_T — Tue, 31 Jan 2023 16:25:02 GMT

Thanks for coming to the community @saifhayat and for joining EE.

Which model size iPhone 14 Pro did you order?

Have you had any texts from DPD to let you know when the phone will be delivered?

Speak soon 🙂

Leanne.

Re: Mobile not recieved but received bill

saifhayat — Wed, 01 Feb 2023 00:45:52 GMT

I have ordered Iphone pro 512,
I have not recieved any msg from dpd .but customer confirmed me.
But after one day i call to customer care they said phone can not be
dispatched.

If order is not confirmed why they sent me bill ?

Re: Mobile not recieved but received bill

Katie_B — Wed, 01 Feb 2023 09:05:52 GMT

Hi @saifhayat.

Thanks for getting back to us.

Did our customer care team advise why the phone has not been despatched?

What memory size did you order?

Katie

Re: Mobile not recieved but received bill

saifhayat — Wed, 01 Feb 2023 10:51:52 GMT

I ordered 512 gb at first'they said that i need to go to store for
documents scan, which i already did,

Re: Mobile not recieved but received bill

Katie_B — Wed, 01 Feb 2023 11:32:17 GMT

When did you visit the store @saifhayat?

I have sent you a private message for more details.

Katie