topic Re: Can’t receive some calls since switch in Apple Devices

Can’t receive some calls since switch

Drkat — Sat, 28 Jan 2023 14:36:41 GMT

I switched to EE from Vodafone in oct 22. Since then a few people can’t call or text me. Call gets this persons phone is unavailable. Bank can’t text me to do 2 factor authentication. Most people it’s fine . Still happens when I move sim to another phone. I think something didn’t go right when my number was transfered.
What can I do?

Re: Can’t receive some calls since switch

Chris_B — Sat, 28 Jan 2023 14:56:23 GMT

@Drkat You need to call customer services and request your line be refreshed/reset.

Re: Can’t receive some calls since switch

Drkat — Mon, 30 Jan 2023 06:22:52 GMT

Thanks. Yes spent some time talking to them. Their answer is to send me a new sim!
Despite a reset I’m still not getting calls from a couple of people.