topic Re: Apple tv remote not working in Apple Devices

Apple tv remote not working

caz81 — Sat, 21 Jan 2023 14:41:44 GMT

Hi I have apple tv through EE and the remote is not working

Re: Apple tv remote not working

James_B — Sun, 22 Jan 2023 09:03:02 GMT

Hi @caz81,

Welcome to the EE Community. 🙂

I'm sorry to hear your remote isn't working.

Have you tried replacing the batteries?

James

Re: Apple tv remote not working

Chris_B — Fri, 27 Jan 2023 20:13:43 GMT

@James_B It’s a rechargeable remote no battery to replace. You can not even open it up.

@caz81 Have you tried charging it up ?

Re: Apple tv remote not working

FionaMcc — Mon, 07 Aug 2023 18:15:32 GMT

I have the same problem. I have replaceable batteries, I have just replaced them with new, no change. Must be power to remote as will mute TV, but no other buttons work.

Re: Apple tv remote not working

Chris_B — Mon, 07 Aug 2023 19:50:09 GMT

@FionaMcc It’s not an Apple Siri Remote control as you can not change the battery on it as it’s a sealed unit. EE have only ever supplied the 4K Apple TV and that includes the original Siri Remote ( touch pad, all black and silver on the back ) or the 2/3nd generation Siri Remote that’s all silver with black buttons and a black round touch pad with directional buttons around it and that comes with the 6th/7th generation Apple TV. So if you’ve changed the battery on the remote it’s a gen 2 Apple remote ( not Apple Siri Remote ) and that’s was for the 2nd and 3rd generation Apple TV and that was never supplied by EE.

You might want to look at THIS