topic Re: Making calls from my Apple watch without my phone in Apple Devices

Making calls from my Apple watch without my phone

WillW78 — Tue, 24 Jan 2023 12:26:47 GMT

Can anyone here help. I've had my Apple watch for months now and have never been able to make calls or send msgs from it without my phone being connected. It has a separate data plan to my phone and I was told when I purchased it that this would be possible. After endless calls to customer services I have finally given up expecting a call back. Has anyone else had this problem and did you find a solution. Thanks

Re: Making calls from my Apple watch without my phone

Schockwave — Tue, 24 Jan 2023 12:33:41 GMT

Hello @WillW78 ,

Welcome to the community,na

Have you taken a look at your watch when away from your phone to see if it has a signal? You can do this by scrolling up and will see if you have 4G signal. I have checked mine by going to the bottom of the garden and can see that 4G is showing.

Never made calls or text with the phone, as I usually have my phone with me, but just wanted to see what sort of signal I would get down there.

Re: Making calls from my Apple watch without my phone

WillW78 — Tue, 24 Jan 2023 12:36:44 GMT

As soon as I turn my phone off or I am away from my phone it shows No SIM

Re: Making calls from my Apple watch without my phone

Schockwave — Tue, 24 Jan 2023 12:41:40 GMT

@WillW78 , it looks like you have not set up the cellular on your phone, I would suggest ringing customer service, as you are paying for it.

You could try unpairing the watch from the phone and set it up again, but make sure you are not connected to wifi, that is switch both off, if not sure, customer service will help you, as you need to add the plan you have for the watch to the watch, using the watch up on the phone.

You can also take a look on Apple how to set it up correctly.

Re: Making calls from my Apple watch without my phone

WillW78 — Tue, 24 Jan 2023 12:51:46 GMT

I've tried unpairing and pairing dozens of times. I've been waiting for a call back from Customer Services for about 6 months. The guys in store couldn't help me out, this is my last effort before it goes in the drawer forever.

Re: Making calls from my Apple watch without my phone

Schockwave — Tue, 24 Jan 2023 12:56:14 GMT

@WillW78 not sure why you have waited so long for customer service to call you, but I would suggest ringing them up, not sure why you are having this problem and not sure why the guy in the store could not help.

Did you unpair, reboot and make sure neither are connected to wifi?

@Chris_B do you have an answer to this person’s problem? Anything I have missed out?

Re: Making calls from my Apple watch without my phone

WillW78 — Tue, 24 Jan 2023 13:09:06 GMT

I've called them numerous times just to get told I will get a call back. Yeah i've unpaired and paired without wifi. I've tried pairing as a new device and restoring from back up, none of these worked. Thanks

Re: Making calls from my Apple watch without my phone

Schockwave — Tue, 24 Jan 2023 13:14:47 GMT

@WillW78 , where did you get your phone and watch from? EE only sell cellular watches, but if you bought it elsewhere, did you make sure that it is a cellular watch? There are ones that are not cellular and so data would not work, just wanted to make sure, as if cellular, then not sure why you are having this problem.

Re: Making calls from my Apple watch without my phone

WillW78 — Tue, 24 Jan 2023 13:17:03 GMT

Yeah I bought it from EE, it's cellular, it shows as a separate number on my billing. The first watch I had that lasted about 2 weeks didn't make calls either so i'm assuming this is a setup problem. Thanks

Re: Making calls from my Apple watch without my phone

WillW78 — Tue, 24 Jan 2023 13:19:34 GMT

I've just unpaired and paired again. This time it gets as far as setting up the watch to make calls and has been idling with 'Please wait while the page is loading... This should only take a few seconds to complete' for about 10 minutes.

Re: Making calls from my Apple watch without my phone

Schockwave — Tue, 24 Jan 2023 13:21:37 GMT

@WillW78 , it sure why this has happened, as I have had three of them and all have worked and all from EE with no problem.

Have you spoken to Apple? They may have a solution to your problem, worth a try, look on their webpage, there is a phone number.

Re: Making calls from my Apple watch without my phone

WillW78 — Tue, 24 Jan 2023 13:21:54 GMT

Thanks for replying. It seems no one can help me out with this.

Re: Making calls from my Apple watch without my phone

Chris_B — Tue, 24 Jan 2023 13:55:04 GMT

@WillW78 So assuming you set this up correctly within the watch app and you choose your tariff in the watch app when you set this up, Is cellular data enabled on the watch ? Does your watch show it’s connected to cellular data ?

Re: Making calls from my Apple watch without my phone

WillW78 — Tue, 24 Jan 2023 14:06:35 GMT

Hi Chris, i've tried this and so have the guys in Store. Whenever I get to the stage of setting up cellular data the Pairing process just goes into idle mode until it times out and unpairs. I've finally had enough and raised a complaint today, i've been paying for this for 9 months and it's never been sorted so i'm assuming EE are in breach of contract. Hopefully they will start to look into this now.

Re: Making calls from my Apple watch without my phone

Christopher_G — Tue, 24 Jan 2023 15:41:21 GMT

I'm sorry to hear that you've had these problems with your watch, @WillW78.

Keep us updated with what happens with your complaint. Hopefully our Mobile Care team can find a solution for you.

Chris

Re: Making calls from my Apple watch without my phone

WillW78 — Tue, 24 Jan 2023 16:19:54 GMT

Hi Chris, i'm finally fed up with it. This was just a 'hit & hope' that someone might have an answer for me. I've logged my complaint and will be cancelling the Apple watch contract as soon as I hear back. Thanks for your help here. ATB

Re: Making calls from my Apple watch without my phone

angestew63 — Wed, 22 Mar 2023 17:50:55 GMT

I have the same problem. Been paying for this for a year and never been able to call on my watch. Let me know how you got on please? I think I may need to make a complaint too ?

Re: Making calls from my Apple watch without my phone

Chris_B — Wed, 22 Mar 2023 18:06:07 GMT

@angestew63 Does your watch show it’s connected to cellular data ? Turn off Wi-Fi and Bluetooth on the watch. It should show a cellular connection.

Re: Making calls from my Apple watch without my phone

WillW78 — Thu, 30 May 2024 08:26:21 GMT

Ended up having to pay my contract that's recently come to an end. Apple Watch never again, absolute rubbish

Re: Making calls from my Apple watch without my phone

Leanne_T — Thu, 30 May 2024 09:02:09 GMT

I am very sorry to hear this @WillW78

Thank you for updating us.

Leanne.