topic SMS messages not sending in Apple Devices

SMS messages not sending

Samreed23 — Sat, 21 Jan 2023 09:47:52 GMT

For a very long time now I have been unable to send SMS messages - I have checked all settings, can send iMessages, etc and do everything else. I have tried checking my message centre number but cannot find it, and when typing in the # number found on website searches it just says error…

i really need this fixed for work so any help appreciated

Re: SMS messages not sending

James_B — Sat, 21 Jan 2023 11:50:29 GMT

Hi @Samreed23,

Welcome to the EE Community. 🙂

Are you able to make calls and use mobile data?

Are you using a pay as you go or pay monthly plan?

James

Re: SMS messages not sending

Samreed23 — Sat, 21 Jan 2023 12:13:04 GMT

Everything else works fine, I can call, use data etc. I’m on pay monthly

thank you

Re: SMS messages not sending

James_B — Sat, 21 Jan 2023 12:36:11 GMT

Hi @Samreed23,

Please get in touch with Customer Care so a member of the team can make sure everything is setup correctly on your account.

They'll be happy to help. 🙂

James

Re: SMS messages not sending

RobertM75 — Sat, 08 Jul 2023 19:18:05 GMT

And you can't do it here, write settings with numbers, etc. Only suggest contacting support where you have to wait a long time?

Re: SMS messages not sending

hisamuran — Fri, 14 Jul 2023 12:37:41 GMT

Hi @RobertM75 , might be related if you are using an eSIM, see my post with my recent experience: https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM-frustration-went-back-to-physical-SIM-after-1-day-without/td-p/1274107

Hope it helps