topic Re: my ipad is asking for a data plan in Apple Devices

my ipad is asking for a data plan

adamvdb — Tue, 17 Jan 2023 21:41:50 GMT

its worked fine until recently - now wants a data plan added via the mobile data tab. asks for a qr code to scan and then add as part of a new 'setup' process.

If I try a manual process is wants

sm-dp+ address

actication code

confirmation code

no idea where to find these.....

Re: my ipad is asking for a data plan

Jon_K — Wed, 18 Jan 2023 07:50:46 GMT

Hi @adamvdb.

Does your iPad have an EE SIM card in it? If so, is it an eSIM?

At what point is it asking for a data plan?

Jon

Re: my ipad is asking for a data plan

adamvdb — Wed, 18 Jan 2023 09:08:32 GMT

I have owned the ipad for about 2 years, its had the same EE sim in it since I bought it. Its on my own 'owned' plan. It asks for data plan if no wifi availble - data should work and was working before christmas or so.

I have removed and re-installed the sim to be sure the connection is good.

no change - still won't use phone network as a data link.

Re: my ipad is asking for a data plan

Jon_K — Wed, 18 Jan 2023 09:12:12 GMT

Thanks @adamvdb.

I'd recommend getting in touch with our Customer Care team so they can check your account and make sure the data plan is still set up. I can't think why it wouldn't be if you haven't made any changes to your plan.

Jon