topic Re: Fitness awards missing in Apple Devices

Fitness awards missing

Jam5971 — Mon, 16 Jan 2023 19:31:15 GMT

I’ve just upgraded my Apple Watch from a series 6 to an Ultra. I backed up my phone beforehand and when setting up the Ultra I restored my settings from this backup. For some reason all the Fitness awards I’ve earnt over the years seem t have disappeared both from the app on the watch and my iPhone. Any way to get them back, will they reappear automatically or are they gone for good?

Re: Fitness awards missing

Leanne_T — Tue, 17 Jan 2023 07:55:55 GMT

Hi @Jam5971

Thanks for coming here.

Did you back up the health app?

Are they still showing in your iPhone health app?

Leanne 🙂

Re: Fitness awards missing

Chris_B — Tue, 17 Jan 2023 08:37:24 GMT

@Jam5971 Did you backup your old watch and restored your new watch from that backup ? The badges are created by the Watch not the phone so you need to use a backup of the old watch to bring these back.

Re: Fitness awards missing

Jam5971 — Tue, 17 Jan 2023 09:25:58 GMT

Backed up phone and used that backup to set up new watch. Looked this morning and they are now on watch in colour and not just outlined, but strangely they don’t appear anywhere on phone, either in colour or just the outlines!

Re: Fitness awards missing

Jam5971 — Tue, 17 Jan 2023 09:26:53 GMT

Yes backed up phone first and used that backup to set up new watch. Looked this morning and they are now on watch in colour and not just outlined, but strangely they don’t appear anywhere on phone, either in colour or just the outlines!

Re: Fitness awards missing

Christopher_G — Tue, 17 Jan 2023 11:26:45 GMT

Hi @Jam5971.

It's my understanding that they should have shown on both devices after restoring the backup. It may be worth having a chat with Apple to see if they know of any way to get that history back.

Chris

Re: Fitness awards missing

Chris_B — Tue, 17 Jan 2023 13:27:36 GMT

@Jam5971 Did you restore the new watch from a backup of your old watch ?

Re: Fitness awards missing

Jam5971 — Tue, 17 Jan 2023 13:44:38 GMT

Yes did that.

Re: Fitness awards missing

Jam5971 — Tue, 17 Jan 2023 14:32:59 GMT

I’ve got them back on phone. The solution was shut down all running apps and switch phone off and on again. Then when I opened fitness app they just appeared! Should have tried that before.

Re: Fitness awards missing

Leanne_T — Tue, 17 Jan 2023 14:41:49 GMT

Thanks for coming back and letting us know @Jam5971

Leanne 🙂