topic messages does not work in Apple Devices

messages does not work

aia1510 — Fri, 13 Jan 2023 20:59:48 GMT

hello! for some reason, i cannot send messages or receive messages BUT it also takes my credit still, which i find VERY annoying. how do i fix both issues?

Re: messages does not work

Northerner — Fri, 13 Jan 2023 21:49:18 GMT

Hi @aia1510

What device do you have and did you get it from EE.

I assume you're on PAYG. Have you tried restarting your device?

Thanks

Re: messages does not work

aia1510 — Fri, 13 Jan 2023 21:51:52 GMT

I use the iphone 8+ and it was EE locked. i have used an EE sim card for
years now, and i’ve not had issues with it, but now i do. i’ve restarted
the phone but no solutions

Re: messages does not work

Jon_K — Sat, 14 Jan 2023 08:51:16 GMT

Hi @ala1510.

Are you able to make and receive calls on the phone?

Is this happening with more than one number?

Jon

Re: messages does not work

Northerner — Sat, 14 Jan 2023 09:16:31 GMT

Hi @aia1510

Can you access the internet?

iMessage uses data as it connects to the internet. Try deactivating iMessage and text message will go via EE. If that works then it's iMessage/data which is the issue.

Thanks