topic Re: apple watch 012 error in Apple Devices

apple watch 012 error

everton72 — Wed, 04 Jan 2023 11:29:20 GMT

I am trying to set up my apple watch and i keep getting an 012 error

Re: apple watch 012 error

James_B — Wed, 04 Jan 2023 13:49:09 GMT

Hi @everton72,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to help if you get in touch on 150.

Thanks

James

Re: apple watch 012 error

Nichdoogs — Mon, 09 Jan 2023 21:24:45 GMT

Same! Did you sort it

Re: apple watch 012 error

Leanne_T — Tue, 10 Jan 2023 08:22:24 GMT

Hi @Nichdoogs

Thanks for coming here.

Do you have a pay monthly account with us?

Where did you purchase the watch?

Leanne 🙂

Re: apple watch 012 error

mhgp123 — Mon, 23 Jan 2023 18:52:32 GMT

Also getting this and heard from support that it’s a widespread issue across everyone since 6th Jan. Anyone heard more or know eta to resolve?

Re: apple watch 012 error

Chris_B — Mon, 23 Jan 2023 20:55:05 GMT

@mhgp123 It’s not a wide spread issue at all or there would be more people on here reporting it. Call customer services and request to speak with the Apple Watch team

Re: apple watch 012 error

mhgp123 — Mon, 23 Jan 2023 21:31:53 GMT

Totally fair - took their word for it at the time but there isn’t enough on here

Re: apple watch 012 error

MAtassi — Fri, 07 Jul 2023 12:15:58 GMT

Same issue. I was told by customer support it is a credit class issue and it is an onoing problem, and couldn’t give me a time frame of when this will be resolved. I am very disappointed.

Re: apple watch 012 error

Leanne_T — Fri, 07 Jul 2023 12:36:53 GMT

Thanks for reporting this error to our mobile care team, they are the correct team to get this looked into @MAtassi

If you would like an update, please call us on 150 and the team will be happy to help.

Leanne.

Re: apple watch 012 error

moh79 — Mon, 02 Oct 2023 11:55:30 GMT

Recently got an Apple Watch with cellular and keep getting the same issue when I try and set it up. Called 150 but was on hold for a while and had to drop off.

Re: apple watch 012 error

James_B — Mon, 02 Oct 2023 12:05:08 GMT

Hi @moh79,

Welcome to the EE Community. 🙂

Our Technical Support Team will be able to resolve this issue for you.

I'm sorry to hear there was a call queue when you tried to get in touch, but please try again when you can.

James