topic Re: Apple Watch issues in Apple Devices

Apple Watch issues

Jonno63 — Mon, 26 Dec 2022 08:30:53 GMT

Had my cellular apple watch8 , 3 weeks already had to do 3 complete resets on it to use mobile data (EE PLAN ) and connect to phones Wi-Fi calling !!! But now data icon won’t turn green and also Wi-Fi calling will not turn on , , on my phone for other devices !!!

help please as I’m getting rather annoyed !!!

Re: Apple Watch issues

Leanne_T — Mon, 26 Dec 2022 08:41:56 GMT

Hi @Jonno63

Thanks for coming here.

Can you access data on your phone?

Have you tried restarting the watch?

Leanne 🙂

Re: Apple Watch issues

Jonno63 — Mon, 26 Dec 2022 10:24:33 GMT

I am having the same issue , reset my watch 4 times today now , and now the plan is lost and tell me to phone 150 and quote the 3 digit PIN number ,,, reason I’ve reset my watch is , the data plan was not letting me phone or text and Wi-Fi was doing the same , I did as they suggest , to no avail , so did the last and final suggestion , my watch is now working when my phone is off over Wi-Fi ,, but the data plan has gone !! And when I try to add it , tell me you’re almost finished , call 150 and quote the 3 digit PIN number and you’re all done !!!

Re: Apple Watch issues

Jonno63 — Mon, 26 Dec 2022 10:34:52 GMT

Hi I’ve reset it 3 times today now since posting ,,, I can now make calls when phone is switched off or airplane mode , via Wi-Fi ,, but my data package has disappeared and when I go to read the data package an notification comes up and says you were almost there call 150 and quote “the three digit PIN number !!!

Re: Apple Watch issues

Jonno63 — Mon, 26 Dec 2022 10:42:23 GMT

here’s the notification

Re: Apple Watch issues

Leanne_T — Mon, 26 Dec 2022 10:54:01 GMT

Thanks for coming back to me @Jonno63

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Apple Watch issues

Jonno63 — Mon, 26 Dec 2022 11:35:54 GMT

thanks I will do tomorrow 👍🏻🙏🏼

Re: Apple Watch issues

Jonno63 — Tue, 27 Dec 2022 10:57:35 GMT

All sorted ,, phoned 150 , spoke to a lady called Melissa M. She got it all sorted thank you

Re: Apple Watch issues

Katie_B — Wed, 28 Dec 2022 08:03:05 GMT

That's great to hear @Jonno63.

Thanks for letting me know.

Katie 🙂

Re: Apple Watch issues

clax6 — Sun, 04 Jun 2023 21:49:04 GMT

Don’t bother. The Watch plans don’t work. It’s a problem with Ee.

Re: Apple Watch issues

clax6 — Sun, 04 Jun 2023 21:54:20 GMT

Do you know how they sorted it. I’ve got the same problem but they can’t fix it. Very frustrating

Re: Apple Watch issues

Leanne_T — Mon, 05 Jun 2023 06:45:28 GMT

Hi @clax6

Thanks for coming here.

What problems are you having with the watch?

Where did you purchase the watch?

Leanne 🙂