topic Re: Phone not allowed in Apple Devices

Phone not allowed

Lazylazo1 — Mon, 26 Dec 2022 16:59:43 GMT

Setting up my new iPhone I have no network and say phone not available

Re: Phone not allowed

Northerner — Mon, 26 Dec 2022 17:04:24 GMT

Hi @Lazylazo1

Did you get the phone from EE?

That message is connected to imputing the pass code incorrectly.

Thanks

Re: Phone not allowed

Lazylazo1 — Mon, 26 Dec 2022 17:46:05 GMT

Bought direct from re set up today

Re: Phone not allowed

Lazylazo1 — Mon, 26 Dec 2022 18:57:40 GMT

Bought direct from ee set up today

Re: Phone not allowed

Leanne_T — Tue, 27 Dec 2022 08:37:09 GMT

Hi @Lazylazo1

Thanks for coming here.

Is this a brand new contract or an upgrade?

Leanne.

Re: Phone not allowed

Lazylazo1 — Tue, 27 Dec 2022 08:42:27 GMT

it is an upgrade

Re: Phone not allowed

Leanne_T — Tue, 27 Dec 2022 08:43:34 GMT

Thanks @Lazylazo1

Does the old SIM card work in the new phone?

Leanne 🙂

Re: Phone not allowed

Lazylazo1 — Tue, 27 Dec 2022 08:44:48 GMT

no still says phone not allowed

Re: Phone not allowed

Leanne_T — Tue, 27 Dec 2022 08:48:20 GMT

Thanks @Lazylazo1

Have you entered the passcode correctly?

Can you access the phones menu and settings?

Leanne.

Re: Phone not allowed

Lazylazo1 — Tue, 27 Dec 2022 08:50:03 GMT

yes can access everything

far as I’m aware all entered correctly

Re: Phone not allowed

Leanne_T — Tue, 27 Dec 2022 08:51:52 GMT

Thanks @Lazylazo1

Please give us a call on 150 from the old phone and SIM and the team can get this looked into for you.

Leanne 🙂

Re: Phone not allowed

Lazylazo1 — Tue, 27 Dec 2022 09:37:48 GMT

unable to call as both phones say no network

Re: Phone not allowed

Schockwave — Tue, 27 Dec 2022 11:40:07 GMT

@Lazylazo1 Have you checked here to see if there is a network issue where you are:

https://coverage.ee.co.uk/coverage/ee

If you have something like Skype, there is a free number you can ring:

https://ee.co.uk/contact-ee/account-billing/mobile