data connection

jsparkes1 — Mon, 19 Dec 2022 22:16:07 GMT

Hi,i have an iphone 14,i am using an esim for my ee account and a sim card on another network for my work number. I am having a problem with my data connection, The phone shows a 4 or 5g signal but there is no connection. I have to do a network settings reset to get it back, this happens randomly and can happen two or three times a day. I went to the ee store to speak to them and the lad seems to think its an esim problem and i should switch back to a sim card. He said it's a common fault as the uk is not up to speed with esims yet, Does this sound right? I went down the esim route as I don't want to carry around two phones all day, Any feedback would be appreciated.

Re: data connection

Jon_K — Tue, 20 Dec 2022 08:04:02 GMT

Hi @jsparkes1.

You could try a replacement eSIM first to see if there is a problem with this one.

You'll be able to download a new eSIM in your My EE Account.

If this still doesn't work then we would need to look at further troubleshooting steps to find the cause of the problem.

Jon

topic Re: data connection in Apple Devices

data connection

Re: data connection