topic Re: Apple watch data just says No Connection in Apple Devices

Apple watch data just says No Connection

piupiutoo — Sun, 09 Oct 2022 19:54:16 GMT

I've been paying for an EE apple watch data subscription for 13 months now but have never been able to get it to work when I don't have the phone with me.

The watch and phone are paired but when I dont have the phone with me the watch won't let me make or accept calls and has no data.

The watch says it has the EE mobile data plan but under status says 'No Connection'.

How do I get the data to work on the watch?

Re: Apple watch data just says No Connection

Schockwave — Sun, 09 Oct 2022 21:11:39 GMT

Hello @piupiutoo ,

Welcome to the community,

Have you made sure that your phone is switched on? If phone is switched off, then the watch will not have a connection, so phone must always be switched on for the watch to work, even when the phone is not with you.

If that is not the case, have you tried unpairing it and then pairing again? You will have to add your data again, of course.

Re: Apple watch data just says No Connection

Chris_B — Mon, 10 Oct 2022 06:44:30 GMT

@piupiutoo Is cellular data enabled on the watch ? Open the control centre and make sure it’s on.

Re: Apple watch data just says No Connection

piupiutoo — Sat, 29 Oct 2022 19:55:14 GMT

Cellular data is enabled on the watch and under Settings > Mobile Data it says Mobile Data ON, Plan EE, Status No Connection or Loading.

I spent TWO HOURS on the phone to EE support the other day who removed the data plan and then re-added it. They told me it would take up to 4 hours to connect. That was 48 hours ago!!!!

Beyond frustrating. Meanwhile I have been paying for a data plan I can't use for MONTHS!

EE - surely there is someone in your support that knows what they are doing?

Re: Apple watch data just says No Connection

Christopher_G — Sun, 30 Oct 2022 08:20:06 GMT

Hi @piupiutoo.

The Technical Support team have diagnostic tools and tests to go through in these circumstances. Hopefully the latest attempt fixes it within the timescale quoted.

If not, I would recommend getting in touch with them so that they can carry on investigating.

Chris

Re: Apple watch data just says No Connection

DjDangles — Mon, 07 Nov 2022 22:37:42 GMT

I have exactly the same problem! Is there a fix for this?

Re: Apple watch data just says No Connection

Jon_K — Tue, 08 Nov 2022 07:51:16 GMT

Hi @DjDangles.

If you've tried some of the suggestions above and you're still having trouble, I'd recommend contacting our Technical Team so they can help you further.

Jon

Re: Apple watch data just says No Connection

tbb1 — Mon, 19 Dec 2022 10:15:34 GMT

I have the exactly same problem,

i keep getting the watch saying no Sim and no connection.

both mine and my sons, which is annoying as i'm paying for both to be on a unlimited tariff.

Re: Apple watch data just says No Connection

Leanne_T — Mon, 19 Dec 2022 10:29:53 GMT

Hi @tbb1

Thanks for coming here.

Where did you purchase the Apple Watch?

Leanne.