topic Re: iPhone 14 and 14 Pro Preorder tracking thread in Apple Devices

iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy — Fri, 09 Sep 2022 12:22:59 GMT

I've done this a few times and thought it would be bad to break tradition, so wanted to create a thread for people to discuss their preorders etc as we all wait for our new iPhones.

Re: iPhone 14 and 14 Pro Preorder tracking thread

Lorenzo94 — Fri, 09 Sep 2022 12:29:41 GMT

I have upgraded my plan shortly before 13:00 to the new iPhone 14 pro deep purple, 256 GB. I have received the XKO number. I am currently on the line with EE to check that the order has gone through as from what I learned from past years, it’s always better to double check with them.

Re: iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy — Fri, 09 Sep 2022 12:31:15 GMT

Yeah at the end of the process I got a KXO number and a box telling me to phone them to confirm some details. Did that and had to sign some trade in documents online, and then it went through and I've now got a 001xxx tracking number that tells me its Awaiting Confirmation which is the same as prior years. She also told me the £100 fee will be refunded in a few days apparently so that's a bonus.

This was for a Silver 128GB iPhone 14 Pro

Re: iPhone 14 and 14 Pro Preorder tracking thread

soupladel — Fri, 09 Sep 2022 12:34:08 GMT

I don't want to pour cold water on this but i am not sure i believe fees getting refunded, waived yes but having to pay up front then get refunded sounds a bit dodgy? based on last year, a lot of promises were made that were never kept

Re: iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy — Fri, 09 Sep 2022 12:36:15 GMT

We will wait and see, the transaction is pending currently so they've not actually taken the money. I said if the phone turns up and I still haven't had the transaction cancel out, I'll call back. She did say if I wanted the money back sooner I could call the bank and have them cancel it but that seems a sure way to set something off on their end to cancel or hold my order, so I won't be doing that.

Re: iPhone 14 and 14 Pro Preorder tracking thread

Lorenzo94 — Fri, 09 Sep 2022 12:38:11 GMT

The redound thingy seems a bit odd. I am still waiting to get through CS, and still haven’t received the 001 order number. I hope the order has gone through .

Re: iPhone 14 and 14 Pro Preorder tracking thread

soupladel — Fri, 09 Sep 2022 12:40:10 GMT

@Kyemaloy if they have placed a charge on your account but not claimed the funds, the bank wouldn't cancel it anyway, they would refer you back to the retailer so that's not inspiring trust for me. However, in that same circumstance if they are true to their word, they may not claim the funds and you will get your new iphone sans fee

Re: iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy — Fri, 09 Sep 2022 12:40:15 GMT

I got in early and got my initial order "EE - we've got your order" email at 12:59pm and then at 1:08 after the phone call I got my "Hello, your order is confirmed" and then at 1:12 I got an email "About your order" with some info on the delivery etc.

Re: iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy — Fri, 09 Sep 2022 12:41:33 GMT

Yeah I mean they all say all sorts, I tried changing my address at 11am as realised it was wrong and online wasn't working and she literally told me "Were not doing preorders today anymore because of the death of the queen" ... obviously not true

Re: iPhone 14 and 14 Pro Preorder tracking thread

mbdrake76 — Fri, 09 Sep 2022 12:43:54 GMT

I was in the process of calling in to see if I could get the £300 fee that they want to charge to upgrade the phone which is due for renewal on the 20/10, but then I went online (and thanks EE for the queue waiting system - long overdue and stops too many people from bringing the site down) and decided just to pay the £330 up front that they wanted. Ordered 14 Pro Max 1Tb Deep Purple.

No mention of returning the phone, I've been authorised for the full £330 so we'll wait and see. If I am charged and there's no mention of returning the phone, I'll sell my existing 13 Pro Max 1Tb to cover the cost. Only got a KXO order number for now.

Re: iPhone 14 and 14 Pro Preorder tracking thread

soupladel — Fri, 09 Sep 2022 12:45:11 GMT

I haven't been able to place an order yet because they want a £300 upfront fee, I have been told by CS that will get waived, in fact his actual words were, when i look in the system it shows as now fee but this was prior to the 1pm launch and i am waiting for an email to confirm this is true and to place my order.

Re: iPhone 14 and 14 Pro Preorder tracking thread

soupladel — Fri, 09 Sep 2022 12:50:01 GMT

Thats what they want to charge me and that includes swapping the phone, i suspect you will get something in the post around or after the time you get the new phone, thats what happened last year.

Re: iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy — Fri, 09 Sep 2022 12:53:07 GMT

You will definitely need to return the phone, on their end the fee is because Anytime upgrades cost money before the 12month mark. The Pro max released late last year I think or there were issues with the deliveries, so lots of people got them late, for me I'm only 2 weeks early and it still charged me £100 which i'm hoping to get back.

Given you've only had your current phone a year, you'll definitely be expected to return the phone.

Re: iPhone 14 and 14 Pro Preorder tracking thread

Braysoj1 — Fri, 09 Sep 2022 12:53:49 GMT

Got mine all sorted Apple full works

iPhone 14 Pro 5G 512GB Space Black

Re: iPhone 14 and 14 Pro Preorder tracking thread

RosieH — Fri, 09 Sep 2022 12:54:50 GMT

Hello fellow iPhone lovers! What did everyone order today and where are you at in the process?

I got an iPhone 14 Pro in Deep Purple with 512GB.

I got the order through around 13.10 and got a number starting 002... which means there must have already been so many people who got 001 numbers! Wild 🙂

Re: iPhone 14 and 14 Pro Preorder tracking thread

soupladel — Fri, 09 Sep 2022 12:56:34 GMT

@Kyemaloy thats exactly the problem, but it seems when and how you order determines if you get charged a fee prior to that 12 month mark. It would be nice if there was consistency

Re: iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy — Fri, 09 Sep 2022 12:56:34 GMT

I got my 002 email at 1:08, I assume they didnt start at 001 and probably didnt reset for the launch, so theyre just sequential from every order EE have had.

Re: iPhone 14 and 14 Pro Preorder tracking thread

matt1290 — Fri, 09 Sep 2022 12:57:24 GMT

I have an XKO number, does this mean anything opposed to an 01 or 02 number?

Re: iPhone 14 and 14 Pro Preorder tracking thread

mbdrake76 — Fri, 09 Sep 2022 12:58:01 GMT

Thanks @soupladel and @Kyemaloy

I'm going to call EE to confirm everything. It'd be nice if the £330 is waived and the phone has to be returned - that way we've got some parity with Apple's release schedule going forward without having to fork out that sort of money. Given the amount of money I spend with EE each month and the number of extra add-ons, every little helps (sorry Tesco).

Re: iPhone 14 and 14 Pro Preorder tracking thread

maxon_uk — Fri, 09 Sep 2022 12:59:48 GMT

I have XKO289*******. And

THANKS MAX

Your order’s on its way

Don't know if that confirmed or not😬