topic Re: Wi Fi Calling Disconnecting - iPhone 12 Mini in Apple Devices

Wi Fi Calling Disconnecting - iPhone 12 Mini

Eltel — Mon, 12 Dec 2022 09:19:14 GMT

Since changing from an iPhone 11 to iPhone 12 mini my WiFi Calling service frequently disconnects, usually after leaving home and coming back in. It can only be reactivated by rebooting the phone, turning WiFi or aeroplane mode on and off has no effect. WiFi reconnects ok and I have full internet access. I have no signal at all at home so this is important to me, previous iPhones 6,7 and 11 have all worked ok.

Does anyone have any ideas please?

Thank you

Re: Wi Fi Calling Disconnecting - iPhone 12 Mini

Jon_K — Mon, 12 Dec 2022 11:17:40 GMT

Hi @Eltel.

Can you have a look in Settings, then Mobile Data, scroll right to the bottom and see if WiFi Assist is turned on?

Jon

Re: Wi Fi Calling Disconnecting - iPhone 12 Mini

Eltel — Mon, 12 Dec 2022 14:51:37 GMT

Thanks for your reply.

No it isn't - I've never had that enabled.

Re: Wi Fi Calling Disconnecting - iPhone 12 Mini

Jon_K — Mon, 12 Dec 2022 15:10:21 GMT

Thanks @Eltel.

Can you try forgetting the WiFi network in Settings, then connect to it again using the password?

Jon

Re: Wi Fi Calling Disconnecting - iPhone 12 Mini

Eltel — Mon, 12 Dec 2022 17:31:39 GMT

Thanks @Jon_K
Yes I’ve tried that a few times, and router reboot, manual and auto selection of channels as well. It reconnects to WiFi fine and everything else works, except Wi-Fi calling, unless I restart the phone. It doesn’t happen every time, which makes it difficult to track down.

Re: Wi Fi Calling Disconnecting - iPhone 12 Mini

Christopher_G — Mon, 12 Dec 2022 18:29:22 GMT

Thanks, @Eltel

Could you try resetting the network settings on your phone please?

Tap Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Chris

Re: Wi Fi Calling Disconnecting - iPhone 12 Mini

Eltel — Tue, 13 Dec 2022 07:52:12 GMT

Yes will do and see what happens, I think I might have tried that but will do it again.

Thanks

Re: Wi Fi Calling Disconnecting - iPhone 12 Mini

Leanne_T — Tue, 13 Dec 2022 08:39:23 GMT

Let us know how it goes @Eltel

Leanne.

Re: Wi Fi Calling Disconnecting - iPhone 12 Mini

Eltel — Sat, 17 Dec 2022 08:27:20 GMT

@Leanne_T

I haven't had the problem since Network Settings reset 4 days ago, early days but looks hopeful. Thanks for your help.

Re: Wi Fi Calling Disconnecting - iPhone 12 Mini

James_B — Sat, 17 Dec 2022 10:46:41 GMT

Thanks for the update @Eltel 🙂

James