topic Re: Can’t activate SIM card in Apple Devices

Can’t activate SIM card

Bethrogan7 — Wed, 07 Dec 2022 20:40:08 GMT

I got the new I phone 14pro last week and the i has no signal. I tried with my old sim and it wasn’t letting me call or text anyone but it had signal, so when I spoke to someone over from EE they sent out a new sim. However, since then it has no signal. Once the new sim came I have tried to activate it but can’t because I’m not able to receive the text message with the PIN code.

Re: Can’t activate SIM card

Christopher_G — Thu, 08 Dec 2022 08:43:27 GMT

Hi @Bethrogan7

Welcome to the community.

Could you try restarting your phone this morning please? Hopefully it should have all gone through by now.

Chris

Re: Can’t activate SIM card

Bethrogan7 — Thu, 08 Dec 2022 09:58:49 GMT

Hi, I have just restarted it and it’s still showing no signal

Re: Can’t activate SIM card

Christopher_G — Thu, 08 Dec 2022 12:36:50 GMT

OK thanks, @Bethrogan7.

I'd suggest speaking to our Mobile Care team again so that they can try something else with you.

Chris