topic Re: Voicemail not working in Apple Devices

Voicemail not working

KatyTPayne — Sat, 26 Nov 2022 15:14:51 GMT

Since upgrading my contract my voicemail is not working. I spent 2 hours on the phone to someone at EE and trying a new sim was suggested. So I now have a replacement sim but it is still not working! And I don’t fancy being on the phone for hours again and I definitely don’t see why I should need a new phone. I have tried EVERYTHING

Re: Voicemail not working

Christopher_G — Sun, 27 Nov 2022 08:50:24 GMT

Hi @KatyTPayne

Welcome to the community.

Which part of the voicemail isn't working?

Chris

Re: Voicemail not working

KatyTPayne — Sun, 27 Nov 2022 09:09:35 GMT

All of it. When someone calls it just rings out. When I try to call VM either by number 1, 222 or from another device it says can’t connect you right now so call customer services

Re: Voicemail not working

Christopher_G — Sun, 27 Nov 2022 09:15:09 GMT

I know you've probably already tried it, but could you try texting VM ON to 150, @KatyTPayne.

Chris

Re: Voicemail not working

KatyTPayne — Sun, 27 Nov 2022 09:36:43 GMT

Yes I’ve done that and just tried again and restarted the phone after

Re: Voicemail not working

Christopher_G — Sun, 27 Nov 2022 09:39:46 GMT

Thanks @KatyTPayne

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris