topic Re: Information about my phone delivery in Apple Devices

Information about my phone delivery

ItzSal — Tue, 22 Nov 2022 17:11:46 GMT

I recently upgraded my phone and received a text message saying that my device is out for delivery a few days ago. Alongside this message, I was also given a tracking number that I could use to track the delivery, however when I typed it into the EE tracking website it just said that there was an error tracking the device. I have waited over 24 hours, as it suggests, but it still doesn't work. So I am really confused to when it is being delivered as I wouldn't want to miss the delivery and have to reschedule a new delivery after.

Re: Information about my phone delivery

Leanne_T — Tue, 22 Nov 2022 18:13:56 GMT

Hi @ItzSal

Thanks for coming here 🙂

I'd recommend downloading the DPD app which will notify you as soon as they schedule your delivery.

Leanne.

Re: Information about my phone delivery

ItzSal — Tue, 22 Nov 2022 22:00:30 GMT

Sorry I didn't specify, the tracking number that was in the message is just purely for the EE tracking, I cannot use it for the DPD tracker.

Re: Information about my phone delivery

Jon_K — Wed, 23 Nov 2022 08:44:43 GMT

If you download the DPD app, you should be able to get an update using some of your personal information, @ItzSal.

Jon

Re: Information about my phone delivery

ItzSal — Wed, 23 Nov 2022 10:29:17 GMT

I have entered my personal details, however there are still no orders shown

Re: Information about my phone delivery

Jon_K — Wed, 23 Nov 2022 12:06:54 GMT

Thanks @ItzSal.

Was the text from DPD or EE?

Jon

Re: Information about my phone delivery

ItzSal — Wed, 23 Nov 2022 12:27:54 GMT

It was from DPD

Re: Information about my phone delivery

ItzSal — Wed, 23 Nov 2022 12:28:14 GMT

Oh wait I mean EE

Re: Information about my phone delivery

Jon_K — Wed, 23 Nov 2022 12:43:32 GMT

Thanks @ItzSal.

DPD will send you a text when they have your order and are ready to deliver it.

Until then, you won't be able to track it through the DPD app.

Jon

Re: Information about my phone delivery

ItzSal — Wed, 23 Nov 2022 16:08:09 GMT

So is the message just incorrect, as it says that the phone is out for delivery.

Re: Information about my phone delivery

Leanne_T — Wed, 23 Nov 2022 16:10:53 GMT

Once DPD have your order they will be in touch @ItzSal

You can check the status of your order by calling us on 150 or 0800 079 8586.

Leanne.

Re: Information about my phone delivery

Rebe10 — Tue, 20 Dec 2022 22:21:03 GMT

Hello, yesterday I did an upgrade and I asked for a new phone and at the moment with the number I have nothing comes out, does that mean that they accepted the upgrade or not?

Re: Information about my phone delivery

Katie_B — Wed, 21 Dec 2022 07:41:49 GMT

Good morning @Rebe10.

Thanks for ordering with us.

Did you receive any email confirmation?

Katie.