topic Re: People can only hear me slightly when I call landlines in Apple Devices

People can only hear me slightly when I call landlines

mousetarget — Sun, 13 Nov 2022 19:27:35 GMT

Whenever I ring a landline the person on the other end can only hear me slightly - I can hear them fine. Calling mobiles there are no issues. Microphone is fine, I’ve updated the software, it’s an iPhone X.

Re: People can only hear me slightly when I call landlines

bristolian — Sun, 13 Nov 2022 20:06:51 GMT

Does this only affect landlines in a particular area code?

Is this only in one specific area?

Does this affect incoming landline calls as well as outgoing?

Re: People can only hear me slightly when I call landlines

mousetarget — Sun, 13 Nov 2022 20:14:35 GMT

It seems to only affect landlines in one area but to be honest I haven’t noticed. EE have asked me to travel to another area and call a landline and see what happens. I know it’s not my iPhone as my wife’s iPhone experiences the same problem.

I’m very surprised if it is a local problem they haven’t been inundated with complaints from other EE customers.

Only seems to happen if I call their landline. Mobile calls are absolutely fine.

Re: People can only hear me slightly when I call landlines

Leanne_T — Mon, 14 Nov 2022 08:13:29 GMT

Hi @moustarget

Does this happen with more than one landline?

If you can try another area and call the landline and let us know if the same happens?

Leanne.

Re: People can only hear me slightly when I call landlines

mousetarget — Tue, 15 Nov 2022 08:43:29 GMT

Yes it does happen on more than one landline number. Next time I’m out of this area I will try ringing another landline and update you.

Re: People can only hear me slightly when I call landlines

Leanne_T — Tue, 15 Nov 2022 08:54:25 GMT

That would be great, thanks very much @mousetarget

Speak soon 🙂

Leanne.

Re: People can only hear me slightly when I call landlines

mousetarget — Sun, 20 Nov 2022 12:56:17 GMT

Hi Leanne

just tried ringing a landline from another area and still have the same problem - I can hear them fine - they can hardly hear me.

Re: People can only hear me slightly when I call landlines

James_B — Sun, 20 Nov 2022 14:19:29 GMT

Hi @mousetarget,

Please get in touch with Technical Support so a member of the team can take a detailed look at this issue for you.

They'll be happy to help. 🙂

James

Re: People can only hear me slightly when I call landlines

Woynot — Mon, 21 Nov 2022 18:05:43 GMT

Hi James_B.
Were you able to resolve this issue? I'm having the same problem with my iPhone 8.
Thanks

Re: People can only hear me slightly when I call landlines

mousetarget — Mon, 21 Nov 2022 22:04:38 GMT

I’m afraid EE Technical team haven’t resolved the issue - after a nearly an hour talking to them all they could confirm is that their system is working fine!

Re: People can only hear me slightly when I call landlines

mousetarget — Mon, 21 Nov 2022 22:05:32 GMT

They cannot do anything if your system shows as having no problem unfortunately.

Re: People can only hear me slightly when I call landlines

Katie_B — Tue, 22 Nov 2022 08:31:08 GMT

Hello @mousetarget.

I am sorry to hear this has not yet been resolved.

I have sent you a private message for more details.

Katie 🙂

Re: People can only hear me slightly when I call landlines

Katie_B — Tue, 22 Nov 2022 08:34:48 GMT

Hi @Woynot.

I can see @Jon_K has responded to your thread to help further.

Katie 🙂

Re: People can only hear me slightly when I call landlines

GaskGirl — Thu, 24 Nov 2022 14:33:53 GMT

I’m having the exact same issue.
iPhone 14Pro, on WifiCalling, 5G or 4G, landlines (multiple landlines) can’t hear me, I can hear them as clear as a bell.

when I call other mobiles or indeed call centres, no problems at all.

it’s exceedingly frustrating and clearly a gremlin if the exact same weirdly niche problem is happening you too!

Re: People can only hear me slightly when I call landlines

Leanne_T — Thu, 24 Nov 2022 15:43:36 GMT

Hi @GaskGirl

Thanks for coming here.

Have you been able to try connecting to another WiFi network to see if the same happens?

Leanne.

Re: People can only hear me slightly when I call landlines

GaskGirl — Thu, 24 Nov 2022 20:20:15 GMT

Yes.

Like I said, it doesn’t matter if it’s on WiFi, 5G or 4G.

Cheers.

Sent from my iPhone

Re: People can only hear me slightly when I call landlines

James_B — Fri, 25 Nov 2022 08:11:17 GMT

Hi @GaskGirl,

Please get in touch with Technical Support so the team can run through some diagnostics with you.

They'll be happy to help. 🙂

James