topic Re: iPhone 14 pro max delivery in Apple Devices

iPhone 14 pro max delivery

Morgan49 — Mon, 07 Nov 2022 18:24:27 GMT

Ordered 14 pro max, 128gb in gold on 17th October. Website stated at the time and still does, to expect dispatch within 21 days. Today is the 21st day and still no update. Has anyone received theirs from round about the same order date? Ive had no update since the order was placed apart from me having to chase for updates myself, and even then you get lied to or be told the exact same update. Why can’t we just be told where we are in the queue?

Re: iPhone 14 pro max delivery

Chris_B — Mon, 07 Nov 2022 19:54:02 GMT

@Morgan49 You might not be aware but iPhone pros are manufactured in China and that’s gone in to lockdown thus pushing back production on a highly in demand device to start with. EE doesn’t manufacture the device it’s made by Apple who have since launch day have had a backlog of orders and can not produce them quick enough and now Covid strikes again causing lockdowns in China.
YOU MIGHT WANT TO READ THIS

Apple doesn’t just manufacture this device from EE.

Re: iPhone 14 pro max delivery

Morgan49 — Mon, 07 Nov 2022 19:59:10 GMT

I’m fully aware of that, but that doesn’t answer my questions asked. Thanks anyway

Re: iPhone 14 pro max delivery

Chris_B — Mon, 07 Nov 2022 20:02:38 GMT

@Morgan49 It says “usually dispatched” not that it “will be dispatched” Or “expect dispatch”. For the 128Gb gold version

Re: iPhone 14 pro max delivery

Morgan49 — Mon, 07 Nov 2022 20:09:01 GMT

@Chris_B which should be re-worded to ‘will not be dispatched within or after 21 days’ ‘expect dispatch when the iPhone 15 is released’

Re: iPhone 14 pro max delivery

Chris_B — Mon, 07 Nov 2022 20:20:37 GMT

@Morgan49 So ordering a device that is in demand and in sort supplies as manufacturing can not keep up with worldwide demand is EEs fault because you don’t have yours yet. You seem to think that EE are keeping this device from you. They can not just get more than what is sent to them and they don’t know what they’ll get until they get that shipment. And you want an update on when you’ll get the model type you ordered, EE don’t know how many of that type they’ll get until they get them in. How can they you give an update when they don’t know what they get in at any one time.

EE might not even receive the model type you ordered for a week and you want EE to say when you’ll get it.

HOW DO THEY DO THAT.

Re: iPhone 14 pro max delivery

Morgan49 — Mon, 07 Nov 2022 20:54:05 GMT

@Chris_B surely they know how many have been ordered and how many are coming in on the shipment. It’s like placing an order anywhere. You know when and what it is you’ve ordered? Plus surely the warehouse or someone somewhere has a list of customers in the queue waiting as we are being advised they are being dispatched on a first come first serve basis. Well how do they know who has came first if there’s no list that we can’t be told we’re we are on it🤨
It wouldn’t be much of an issue if I hadn’t of been lied to 4 times by EE. I have never had an issue with EE up until this point! Would also help if we aren’t advised of 21 days. The website/staff should be advising that there’s a delay and cannot give a timeframe. Advising of a timeframe and then not meeting the timeframe is going to cause more hassle.

Re: iPhone 14 pro max delivery

Darius1212 — Tue, 08 Nov 2022 07:45:59 GMT

Re: iPhone 14 pro max delivery

Darius1212 — Tue, 08 Nov 2022 07:46:39 GMT

My order still says expect delivery within 28 days and I’m waiting 5 weeks already.

Re: iPhone 14 pro max delivery

Millow — Sun, 20 Nov 2022 22:11:28 GMT

Hi! It would be useful if you guys let us know if and when you received your iPhone…

Thank you.

Re: iPhone 14 pro max delivery

Morgan49 — Sun, 20 Nov 2022 22:17:44 GMT

Hi! Yeah I received mine on 9th November. I think it was 23/24 days after ordering

Re: iPhone 14 pro max delivery

geeebeee — Tue, 06 Dec 2022 15:08:22 GMT

You’re missing a few points and potential related issues. I ordered mine on 2 October and was given a 21 day delivery timeframe. Since then, no updates and contradictions when calling in. If they’re aware of delays they need to tell people and be honest. I would have got a decent trade in price for my 12 max but that’s plummeted while I’m waiting for my phone. EE are also now charging me my monthly contract as if I have the phone in my possession - that’s not right either and they should be doing something about that too (temporarily sim only perhaps). Something is clearly going wrong as Apples own site has some of the phones available next day. Did anyone else get a £20 phone credit text for inconvenience too. That’s the least they can do but this has been a very unsatisfactory situation, not helped by EE themselves.

Re: iPhone 14 pro max delivery

Leanne_T — Tue, 06 Dec 2022 15:37:00 GMT

Hi @geeebeee

Thanks for coming here.

If you would like to discuss your account and the charges, please call us on 150 or 0800 079 8586.

Thanks.

Leanne.

Re: iPhone 14 pro max delivery

DizzyEMT — Tue, 06 Dec 2022 19:36:31 GMT

Jeez all the hate and war in the world, must be nice to only have to worry about the fact that your poncy phone may take a bit longer to get hold of!! I've bought one for my partner for Christmas, if it doesn't arrive its no drama, it's not EE's fault and it's not Apple's fault just take a seat and wait quietly and PATIENTLY!