topic Re: Data plan removed on new iphone in Apple Devices

Data plan removed on new iphone

Afarin — Fri, 18 Nov 2022 20:30:10 GMT

I am out of uk and I have removed my data plan by mistake on my iPhone 13 pro. I can not call or send message or receive any message or call. I don’t have data or any connection.

what should I do now.

Re: Data plan removed on new iphone

XRaySpeX — Fri, 18 Nov 2022 21:14:19 GMT

What do you mean by you've removed your data plan? How?

Where are you?

Are you on contract or PAYG?

Re: Data plan removed on new iphone

Chris_B — Fri, 18 Nov 2022 22:06:35 GMT

@Afarin There is nothing you can do as you’re not in the UK. You can only sort this when your back.

@XRaySpeX @Afarin has deleted their eSim.

Re: Data plan removed on new iphone

Afarin — Fri, 18 Nov 2022 22:24:33 GMT

In setting —> mobile data I removed my data plan and everything stoped working no call no message no data. for adding it again it needs following information

SM-DP + Address, Activation code , confirmation code

I am out of EU and on contact

Re: Data plan removed on new iphone

Afarin — Fri, 18 Nov 2022 22:36:14 GMT

Thank you for your reply. Very bad news for me…

But even by confirming my identity by email or any other way , it is not possible to enable it? I really need my phone calls. I need to be on call to do my job remotely

Re: Data plan removed on new iphone

WS1995 — Sat, 19 Nov 2022 07:16:45 GMT

@Afarin If you speak to the technical support team they might be able to help with this, your account will have specific APN settings unique to your account. Most phones allow you to enter the APN settings and sync to the plan manually. I believe the only phone that doesn't allow this is the iPhone whereby you download carrier settings when you put the sim in for the first time, and it essentially installs a network profile.

Is it an iPhone?

Re: Data plan removed on new iphone

James_B — Sat, 19 Nov 2022 11:36:26 GMT

Hi @Afarin,

Sorry, it isn't possible to activate a new eSIM without being connected to the EE network in the UK.

James