topic Re: I phone under contract in Apple Devices

I phone under contract

fitz436 — Mon, 14 Nov 2022 20:07:19 GMT

I have 3 iPhones under contract with ee and 1 has stopped working, what are my consumer rights?

Re: I phone under contract

bristolian — Mon, 14 Nov 2022 20:09:53 GMT

How has one phone stopped working?

There's info on EE's repair service at https://ee.co.uk/local-repairs

Re: I phone under contract

Chris_B — Mon, 14 Nov 2022 20:25:56 GMT

@fitz436 if you’ve had it for over six months, then it’s down to you to get an i independent report about that device so it can be proven it was faulty before you received it, this will be at your own cost. You get a standard 12 month warranty on all iPhones supplied by Apple.
depending on the fault and how long you’ve had the device will depend on how it’s fixed. This could be at your own cost. Your contract still has to be paid and this is a good reason to have insurance.

Re: I phone under contract

fitz436 — Mon, 14 Nov 2022 20:54:15 GMT

Thanks

Re: I phone under contract

Chris_B — Mon, 14 Nov 2022 21:42:09 GMT

@fitz436 In what way stopped working? Can you please give more information?