https://community.ee.co.uk/t5/Apple-Devices/Upgrade/m-p/1197610#M133580 <P>Hi in FAQ it says you can upgrade after 12 months but on my EE account it says I’m not eligible for an upgrade even though my contract started in July 2021. Can you help me please?&nbsp;</P> Sun, 13 Nov 2022 22:22:46 GMT Cand1 2022-11-13T22:22:46Z https://community.ee.co.uk/t5/Apple-Devices/Upgrade/m-p/1197610#M133580 <P>Hi in FAQ it says you can upgrade after 12 months but on my EE account it says I’m not eligible for an upgrade even though my contract started in July 2021. Can you help me please?&nbsp;</P> Sun, 13 Nov 2022 22:22:46 GMT https://community.ee.co.uk/t5/Apple-Devices/Upgrade/m-p/1197610#M133580 Cand1 2022-11-13T22:22:46Z https://community.ee.co.uk/t5/Apple-Devices/Upgrade/m-p/1197695#M133594 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3234004">@Cand1</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Which plan are you on?</P> <P>What response do you get if you text <STRONG>UP</STRONG> to <STRONG>150</STRONG>?</P> <P>James</P> Mon, 14 Nov 2022 09:25:24 GMT https://community.ee.co.uk/t5/Apple-Devices/Upgrade/m-p/1197695#M133594 James_B 2022-11-14T09:25:24Z