topic Re: Apple Watch Ultra not allowing setup of data plan in Apple Devices

Apple Watch Ultra not allowing setup of data plan

boosterbosch — Tue, 04 Oct 2022 18:59:29 GMT

When I go in to the watch app and to mobile data and try to tap set up mobile service, this is greyed out and gives me the following message:

This Apple Watch does not support EE mobile service in this region. Apple Watch can only be used with mobile plans that are certified by your network provider, and for your region. Visit https://www.apple.com/uk/watch/cellular for more information about Apple Watch mobile plans.

anyone seen this before?

Re: Apple Watch Ultra not allowing setup of data plan

Chris_B — Tue, 04 Oct 2022 19:07:28 GMT

@boosterbosch Where did you get this watch from ?

Re: Apple Watch Ultra not allowing setup of data plan

boosterbosch — Tue, 04 Oct 2022 19:19:29 GMT

Directly from Apple

Re: Apple Watch Ultra not allowing setup of data plan

James_B — Wed, 05 Oct 2022 07:27:46 GMT

Hi @boosterbosch,

Please contact Apple Support for help with this issue.

Thanks

James

Re: Apple Watch Ultra not allowing setup of data plan

DJJ_Ultra — Fri, 14 Oct 2022 19:13:56 GMT

Hi there, got the same problem. Did you get it resolved?

thanks

Re: Apple Watch Ultra not allowing setup of data plan

DJJ_Ultra — Fri, 14 Oct 2022 19:38:22 GMT

Been on with apple support who asked for EID and ICCID number. Concluded that EE needed to finish the cellular setup. Now trying with EE

Re: Apple Watch Ultra not allowing setup of data plan

DJJ_Ultra — Mon, 24 Oct 2022 18:57:25 GMT

Did you get this resolved? I’m still stuck and eager to know your outcome

Re: Apple Watch Ultra not allowing setup of data plan

Paulbrewer — Thu, 10 Nov 2022 13:00:31 GMT

The customer service on the phone for EE is absolutely amazing but the apps and the online stuff is so terrible it never works, always mistakes.

can’t set up my Apple Watch ultra been waiting hours. So frustrating

did anyone find a fix?

Re: Apple Watch Ultra not allowing setup of data plan

James_B — Thu, 10 Nov 2022 13:27:40 GMT

Hi @Paulbrewer,

Welcome to the EE Community. 🙂

Which error code are you seeing?

James

Re: Apple Watch Ultra not allowing setup of data plan

Paulbrewer — Thu, 10 Nov 2022 13:42:42 GMT

This is all I am seeing and on my Apple ultra watch under Mobile data Plan is greyed out as is status which states no connection.

on my phone after pressing set up mobile service I get this:

Your Apple Watch plan is still activating. It usually takes up to 4 hours to activate. To check if you are activated please go to >My Watch App > Mobile Data. If the Watch App still shows activating, you are almost there!

If Watch App doesn't show as activating, we need to help finish the setup. Call us on 150 with code 030.

You can carry on using your phone while the activation is in progress. Click finish to close this page.

…………

it doesn’t show still activating and I have to cancel out of the page

Re: Apple Watch Ultra not allowing setup of data plan

James_B — Thu, 10 Nov 2022 13:44:56 GMT

Hi @Paulbrewer,

Please get in touch on 150 so we can complete the activation for you.

Thanks

James

Re: Apple Watch Ultra not allowing setup of data plan

Paulbrewer — Thu, 10 Nov 2022 15:05:48 GMT

Hey buddy did you get it resolved??? It’s getting beyond the joke now with EE

Re: Apple Watch Ultra not allowing setup of data plan

boosterbosch — Thu, 10 Nov 2022 15:10:12 GMT

Afraid not. In my case the issue is the watch was purchased in the US so even though it supports 3 out of the 4 4g bands that EE uses it will not allow me to set up 4g

Re: Apple Watch Ultra not allowing setup of data plan

Paulbrewer — Thu, 10 Nov 2022 15:23:38 GMT

Ok sorry to hear that buddy that sucks, that gives me a bit of hope however.

seeing as I bought mine in the Uk.

just need EE to get there act together

Thanks for replying

Re: Apple Watch Ultra not allowing setup of data plan

DJJ_Ultra — Fri, 11 Nov 2022 10:34:34 GMT

I’m hoping that EE will decide to open support for watches bought in the USA. I’m sure there are loads of people suffering this issue. Ultimately it reduces the function of the cellular function of the watch but only marginally and I’d be happy to pay even knowing this is the case.

EE over to you!!

Re: Apple Watch Ultra not allowing setup of data plan

SMcCollum — Fri, 02 Dec 2022 17:45:38 GMT

I recently bought an Apple Watch Ultra from the US and had the same issue. EE has told me they do not support the iWatch Ultra's purchased in the United States. This isn't very reassuring to me. I wanted a watch with a data plan independent of my iPhone while cycling and hiking. I recently had an accident that knocked out my iPhone, making it impossible for me to call on my watch. Hopefully, EE will support watches purchased in the states soon. And hopefully, I will not get into an accident that damages my iPhone enough to stop me from making calls from my watch.

Re: Apple Watch Ultra not allowing setup of data plan

djsmith83 — Thu, 23 Mar 2023 22:12:41 GMT

Any luck with getting this to work?

I wanted to buy Apple Watch ultra direct from apple and use the 30 day data plan from EE with it.

Re: Apple Watch Ultra not allowing setup of data plan

Leanne_T — Fri, 24 Mar 2023 07:37:40 GMT

Hi @djsmith83

Do you have a pay monthly account with us?

Leanne 🙂

Re: Apple Watch Ultra not allowing setup of data plan

wdcossey — Wed, 29 Mar 2023 18:41:19 GMT

Just got back from the USA with an Apple Watch Ultra that I purchased directly from Apple (in NY), the sales person assured me that there would be no issue with the device working in the UK.

Unfortunately I'm in the same boat, the "Set Up Mobile Service" button is disabled.

Had a chat with two EE support personnel that said "all you need is a data service and it will work", I had to direct them to this page that I stumbled across whilst chatting to them.

This seems like more of an Apple issue than an EE issue as I was misled into purchasing the device (with Apple Care+). I will go into the Apple store over the weekend and respond here with the outcome.

Re: Apple Watch Ultra not allowing setup of data plan

cd1369 — Sun, 16 Apr 2023 23:06:38 GMT

Any update @wdcossey ?

I’m in the US now and have just picked up an Ultra with the same result. Part of it makes sense given roaming isn’t supported, but I’m here for another week and will simply return it if it’s a pointless exercise in keeping it.

I will call EE in my AM to discuss but I assume this is an EE limitation, not Apple given what I’ve read elsewhere on these very forums that the missing band on the US version is seldom, if ever used. And even then, not a hard requirement.