topic Re: Sent iPhone pro instead of Pro Max in Apple Devices

Sent iPhone pro instead of Pro Max

GerrySkull — Fri, 04 Nov 2022 22:59:21 GMT

I ordered an iPhone 14 Pro Max and received a 14 Pro but I’ve opened the box, what do I do? I will be paying for a Max which is a lot more expensive.

Re: Sent iPhone pro instead of Pro Max

Leanne_T — Sat, 05 Nov 2022 08:07:05 GMT

Hi @GerrySkull

Thanks for coming here.

Please give us a call on 150 and the team will get the order looked into for you and help you get this sorted 🙂

Leanne.

Re: Sent iPhone pro instead of Pro Max

GerrySkull — Wed, 09 Nov 2022 11:50:32 GMT

Hi Leanne,

Unfortunately 150 takes me through to BT as my account hasn’t changed over yet but I did get the incorrect phone cancelled with BT and a new account set up for the correct phone. No confirmation was received from BT who said this was up to EE and they would contact on 7/11/22 but I still haven’t had confirmation of the cancellation or the new account from EE or BT. There is a backlog on the Max so it could be 21 days before I get it 😐

Anyway thanks for the help 🙏