topic Re: Issues with my new iphone 14 in Apple Devices

Issues with my new iphone 14

adeiadey — Sat, 22 Oct 2022 18:41:41 GMT

Good day

I got iphone 14 yesterday and it's has been giving me a serious headache the connectivity is very bad both the wifi and hotspot, quick battery drain and overheating. I call the help line customer care to how to return and probably get iphone 13 pro back don't mind if it's going to attract extra charges because I have been using 13 pro max and is very okay. d

Thanks

Re: Issues with my new iphone 14

adeiadey — Sat, 22 Oct 2022 18:45:49 GMT

Please I wil appreciate if I can get a quick feedback from the the right source about the iphone 14 u got yesterday that is giving me headache. Pleaseeeeeeeeeeeee

Re: Issues with my new iphone 14

Mustrum — Sat, 22 Oct 2022 19:16:03 GMT

@adeiadey not much anyone on here can do, you would need to speak to customer services, or the place you got the phone from.

Re: Issues with my new iphone 14

Gemsyyyy — Sat, 22 Oct 2022 21:03:08 GMT

Prob best going in store to apple you will be seen quicker

Re: Issues with my new iphone 14

Chris_B — Sun, 23 Oct 2022 09:28:10 GMT

@adeiadey The device will get hot as it’s doing a lot of background indexing so using a lot more battery power. The heat is caused by the battery draining quicker. This is normal on any new device that you receive and set up the first time and move your information over. It’ll remain like this for around 24 hours. Have you tried a network reset on the device? Yes it’s a new device and it shouldn’t need to have that done to it but it doesn’t hurt to give it a go. I’ve had to do that after a software update on a device that had no issues prior to that update.

Re: Issues with my new iphone 14

TheBud13 — Mon, 31 Oct 2022 16:13:28 GMT

I have just upgraded to an iPhone 14 plus. and changed the plan as it was a better plan than the existing one. but when I received the phone. I set it up from my last backup the day before of my 13 pro max which was working perfectly. But with this 14 plus won't let me TEXT or CALL and only allows me to use the internet when I'm in a wi-fi area. there's NO 5G.

Re: Issues with my new iphone 14

Jon_K — Mon, 31 Oct 2022 18:12:54 GMT

Hi @TheBud13.

When you disconnect from WiFi, do you have a signal on the phone?

Have you tried restarting your phone?

Jon

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 14:50:32 GMT

NO I don’t have any signal.

Can’t call anyone either.

I have been a customer with EE for 12 years since 2010 I have NEVER had this problem.

Re: Issues with my new iphone 14

Jon_K — Tue, 01 Nov 2022 14:59:46 GMT

Thanks @TheBud13.

Did you receive a new SIM card with your new phone?

Does your old SIM card fit in your new phone? If so, can you use that?

Jon

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 15:10:06 GMT

the old SIM is the in the new phone. I just transferred it from the old iPhone where it worked perfectly before the upgrade. where I was on a SIM £25. BUT I've had that number a long time with other contracts

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 15:13:12 GMT

Re: Issues with my new iphone 14

Jon_K — Tue, 01 Nov 2022 15:14:37 GMT

So you're using the old SIM, and it doesn't work in your new phone, but worked in your old one, @TheBud13?

Have you restarted your new phone?

Did you get the phone directly from EE?

Jon

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 15:21:30 GMT

Yes, and reset to NEW phone twice & to a Back-up point twice.

Re: Issues with my new iphone 14

Jon_K — Tue, 01 Nov 2022 15:25:05 GMT

Do you still have your old phone, @TheBud13.

If so, can you try using your SIM card in it and let me know if it still works?

Jon

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 15:28:23 GMT

YES Jon

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 15:41:21 GMT

YES. it arrived last Tuesday delivered By DPD.

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 16:09:52 GMT

Jon the OLD SIM is in the PHONE

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 16:18:56 GMT

Jon,

The OLD SIM is in THE new iPhone. works when in Wi-Fi. BUT Can't CAAL or TEXT. receive or send.

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 16:27:29 GMT

Yes Jon and has as long as I have had the number.

Re: Issues with my new iphone 14

TheBud13 — Tue, 01 Nov 2022 16:33:04 GMT

Yes Jon.