https://community.ee.co.uk/t5/Apple-Devices/Unable-to-use-my-Apple-Music-smart-benifit/m-p/1191065#M133111 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3194448">@Shan42</a></P> <P>Our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> will be able to check everything from our side. I would suggest trying to get back in touch so they can fix this for you.</P> <P>Chris</P> Sun, 30 Oct 2022 08:51:14 GMT Christopher_G 2022-10-30T08:51:14Z https://community.ee.co.uk/t5/Apple-Devices/Unable-to-use-my-Apple-Music-smart-benifit/m-p/1190939#M133104 <P>I just received my new upgrade and I received a text message saying my Apple Music inclusive extra has been applied to my account but it isn’t working , I’ve tried everything possible , when I go onto the music it says I haven’t got it with Ee and I need to pay the £10.99 to get it. The chat bot couldn’t help and I was on the phone to Ee for 45 mins then I hung up at I had things to do. Does anyone know why it’s doing this please rather than me phone again tomorrow , it logged me out of my old phone that I had Apple Music on so it’s not like it’s still linked to that phone if that makes sense either. Thankyou&nbsp;</P> Sat, 29 Oct 2022 16:49:02 GMT https://community.ee.co.uk/t5/Apple-Devices/Unable-to-use-my-Apple-Music-smart-benifit/m-p/1190939#M133104 Shan42 2022-10-29T16:49:02Z https://community.ee.co.uk/t5/Apple-Devices/Unable-to-use-my-Apple-Music-smart-benifit/m-p/1191065#M133111 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3194448">@Shan42</a></P> <P>Our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> will be able to check everything from our side. I would suggest trying to get back in touch so they can fix this for you.</P> <P>Chris</P> Sun, 30 Oct 2022 08:51:14 GMT https://community.ee.co.uk/t5/Apple-Devices/Unable-to-use-my-Apple-Music-smart-benifit/m-p/1191065#M133111 Christopher_G 2022-10-30T08:51:14Z